Apple Wallet Loyalty Pass

Let customers add their loyalty QR code to Apple Wallet for faster POS checkout.

This feature is available for Advanced plan.

Overview

Apple Wallet integration allows customers to save their loyalty QR code directly to their iPhone's Wallet app. At POS checkout, customers simply show their Apple Wallet pass, and staff can scan the QR code to instantly access their loyalty information and apply rewards.

Setting up Apple Wallet

1. Generate the pass

1. Go to Customers in Joy Loyalty

2. Select a customer

3. Click More actions → Generate pass wallet

4. Choose Apple Wallet

2. Customize the pass design

Configure your loyalty pass appearance:

Setting	What to customize
Logo	Upload your brand logo
Colors	Background color, text color
Fields	Customer name, points balance, tier level
Header text	Pass title (e.g., "VIP Member Card")
Footer text	Additional information or terms

3. Enable the feature

1. Toggle Apple Wallet to On

2. Click Save

3. The option will now appear for customers

4. Add the loyalty pass block (if needed)

If customers don't see the Apple Wallet option:

1. Go to Embedded Content → Account Page

2. Add Loyalty Pass block

3. Click Edit in Theme Editor

4. Position the block on your account page

5. Save changes

How customers add to Apple Wallet

Step 1: Access loyalty pass

• Log into their account on your store

• Navigate to the loyalty section

• Find the "Loyalty Pass" block

Step 2: Scan QR code

• Use iPhone camera to scan the displayed QR code

• Or tap "Add to Apple Wallet" button (if available)

Step 3: Add to Wallet

• iPhone opens the pass preview

• Tap "Add" in the top right

• Pass is now saved in Apple Wallet

Step 4: Use at checkout

• Open Apple Wallet on iPhone

• Select your store's loyalty pass

• Show QR code to staff for scanning at POS

Using at POS

For staff:

1. Customer opens Apple Wallet and shows loyalty pass

2. Scan the QR code with POS scanner

3. Customer information loads automatically

4. Points balance and available rewards display

5. Apply rewards and complete transaction

FAQs

Do customers need the Joy Loyalty app? No, they only need access to your website and an iPhone with Apple Wallet.

Does it work with all iPhones? Works with iPhone 6 and later running iOS 12 or higher.

Can customers have both Apple and Google Wallet passes? Yes, if they have devices for both platforms.

Does the pass update automatically? Yes, points and tier information update in real-time.

What if a customer loses their phone? They can remove the pass from Apple Wallet remotely and regenerate a new one from their account.

Can I disable it for specific customers? Yes, you can manage pass generation per customer in the admin.