# \[Guide for Staff] How to add wallet pass directly at POS

## How to Add Loyalty Pass to Wallet for Customers

*A step-by-step guide for store staff to help customers add their Joy Loyalty pass to Apple Wallet or Google Wallet directly at POS*

***

### 📱 What is a Wallet Pass?

A wallet pass allows customers to store their loyalty pass in their phone's wallet app (Apple Wallet or Google Wallet). This means:

* ✅ No need to open a browser or app
* ✅ Quick access from lock screen
* ✅ Just scan the barcode/QR code to earn and redeem points

**Requirements:**

* **Apple Wallet**: iPhone with iOS
* **Google Wallet**: Android phone with Google Wallet app installed

***

### 💳 How to Add Loyalty Pass to Wallet

#### Step 1: Create customer account (if needed)

Open Shopify POS and create a new customer or find existing customer:

* Tap **Customers** → **Add customer** or search for existing customer
* Enter basic information: Name, Email, Phone number, Date of birth
* Tap **Save**

*If customer already exists in your system, skip this step and go directly to Step 2.*

<figure><img src="/files/EJHh3UscKbQlg3T60bft" alt=""><figcaption></figcaption></figure>

Enter customer’s info and hit “Save”

<figure><img src="/files/tOFoQN6RYg0sjWy2Aham" alt=""><figcaption></figcaption></figure>

#### Step 2: Add customer and product to cart

Before opening Joy Loyalty app, you must:

1. Add the customer to the cart (tap customer icon and select/create customer)
2. Add at least one product to the cart

<figure><img src="/files/cky1AnjmurxyxTXTkVOh" alt=""><figcaption><p>Customer and product added</p></figcaption></figure>

#### Step 3: Open Joy Loyalty app

Tap the **Joy Loyalty** icon in Shopify POS. The app will automatically load with the customer from your cart.

<figure><img src="/files/ebOO57mBwl4i9MlplJ57" alt=""><figcaption></figcaption></figure>

#### Step 4: Scroll down to "Wallet pass" section

You will see:

* \[Add to Apple Wallet] and \[Add to Google Wallet]
* Click on button \[Add to Apple Wallet]

<figure><img src="/files/XLyId0sd4CIaVy2dNNUE" alt=""><figcaption></figcaption></figure>

#### A. 🍎 Add to Apple Wallet

1. **Tap "Apple wallet" button,** the QR code for Apple Wallet will appear on screen.

<figure><img src="/files/jpjxrymaeO8jMkxOI2GW" alt=""><figcaption></figcaption></figure>

2. Customer opens QR code scanning feature on their iPhone

<figure><img src="/files/A3PgWutS3IqsVwd3msc6" alt="" width="243"><figcaption></figcaption></figure>

3. Points camera at the QR code shown aboved (Step 1) and a link will appear, click on the link:

<figure><img src="/files/6Hktaax2kS1qPzblYt41" alt="" width="266"><figcaption></figcaption></figure>

<figure><img src="/files/dmRdIlY6GIHjklRFC8HK" alt="" width="227"><figcaption></figcaption></figure>

4. Taps **Add** to add the pass to Apple Wallet

<figure><img src="/files/yI5QThyuZP5iBXbHR61v" alt="" width="226"><figcaption></figcaption></figure>

**Added successfully!** The loyalty pass should now appear in the customer's Apple Wallet app:

<figure><img src="/files/nMkAqofpaRBHrz1XDf5h" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="/files/QRlSOp9TTU24Yd18Bjk8" alt="" width="188"><figcaption></figcaption></figure>

#### B. 🤖 Add to Google Wallet

1. **Tap "Google wallet" button,** the QR code for Google Wallet will appear on screen.

<figure><img src="/files/W2XvzlX3uWanZllvlSXs" alt=""><figcaption></figcaption></figure>

2. Customer opens an app that can scan QR codes on their Android phone (such as **Camera**, **Google Lens**, or any QR scanner app) and scan above QR code:

<figure><img src="/files/x1xegQeI5fSo1i1S7dRE" alt="" width="188"><figcaption></figcaption></figure>

3. A link will appear, click on the link

<figure><img src="/files/sJMgqRRB2895O5uLNkAU" alt="" width="168"><figcaption></figcaption></figure>

4. Click **add**

<figure><img src="/files/SuX0T1SGd55VQ94Zw29g" alt="" width="188"><figcaption></figcaption></figure>

5. **Added successfully**! The loyalty pass should now appear in the customer's Google Wallet app.

<figure><img src="/files/TL2m60Vpf0FfPfMvo09B" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="/files/xCY7UcNp29hLqVvPPUqD" alt="" width="188"><figcaption></figcaption></figure>

***

### ✨ How Customers Use Their Wallet Pass

When the customer returns to your store:

1. Customer opens their **Wallet app** (Apple Wallet or Google Wallet)

<figure><img src="/files/nwAH5EwtdwBIkbKha63p" alt="" width="188"><figcaption></figcaption></figure>

2. Selects the **Joy Loyalty pass added**
3. Shows the barcode/QR code to staff

<figure><img src="/files/gopoX3CdbpdSTwQaKKY0" alt="" width="188"><figcaption></figcaption></figure>

4. Staff scans the code to look up customer information, apply points/discounts, or process redemption

<figure><img src="/files/D8z6uoMJ1vf3BW2dtcok" alt=""><figcaption></figcaption></figure>

***

### ❓ Troubleshooting Tips

**QR code won't scan:**

* ✅ Make sure there is good lighting
* ✅ Hold the phone steady and at the right distance

**Customer doesn't have iPhone or Android:**

* ✅ Guide them to add wallet pass later from the online store
* ✅ They can still use their account by providing email/phone number at checkout

**Need help?**

Contact Joy Loyalty support team for assistance


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