FAQs overview

Common questions from merchants using Joy Loyalty. If you can't find your answer here, reach out to support from the Joy app.

Getting started

• The complete Joy Loyalty onboarding guide — full walkthrough for new merchants

Earning & rewards

• How to set up earning rate on special occasions

Points & VIP tiers

• Does manual point adjustment affect VIP tier status?

Coupons & redemption

• Logged out but coupons still applied