# Page Not Found

The URL `files/ckl3lqLUvytXMFVga2Ym` does not exist. This page may have been moved, renamed, or deleted.

## Suggested Pages

You may be looking for one of the following:
- [Excluding customers from loyalty program](https://help.joy.so/customers/excluding-customers-from-loyalty-program.md)
- [FAQs overview](https://help.joy.so/faqs/faqs.md)
- [The complete Joy Loyalty onboarding guide](https://help.joy.so/faqs/the-complete-joy-loyalty-onboarding-guide.md)
- [Collect customer birthday in registration form](https://help.joy.so/customers/collect-customer-birthday-in-registration-form.md)
- [Manage customers' types](https://help.joy.so/customers/manage-customers-types.md)

## How to find the correct page

If the exact page cannot be found, you can still retrieve the information using the documentation query interface.

### Option 1 — Ask a question (recommended)

Perform an HTTP GET request on the documentation index with the `ask` parameter:

```
GET https://help.joy.so/customers/excluding-customers-from-loyalty-program.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

### Option 2 — Browse the documentation index

Full index: https://help.joy.so/sitemap.md

Use this to discover valid page paths or navigate the documentation structure.

### Option 3 — Retrieve the full documentation corpus

Full export: https://help.joy.so/llms-full.txt

Use this to access all content at once and perform your own parsing or retrieval. It will be more expensive.

## Tips for requesting documentation

Prefer `.md` URLs for structured content, append `.md` to URLs (e.g., `/customers/excluding-customers-from-loyalty-program.md`).

You may also use `Accept: text/markdown` header for content negotiation.