---
description: >-
  Integrate Joy Loyalty with Chatty, highlighting key features and benefits of
  the integration
---

# Chatty

{% hint style="info" %}
**Who can use this feature?**

* This feature is available in all plans.
{% endhint %}

### Why do you need to integrate Chatty with Joy Loyalty?

By integrating Chatty with Joy, you can:

1. **Get access to customer’s loyalty profile and activity right in Chatty Inbox**, which include:

* Type
* VIP tier
* Points balance
* Birthday
* Referral link

Then, you have more information to personalize answers to customer inquiries or provide suitable services/products.

You can check Joy profile in:

* Customer details in Contacts
* Conversation details

2. **Export FAQs about your loyalty program**

This will enhance Chatty's AI chatbot responses.

### How to integrate Chatty with Joy Loyalty?

{% stepper %}
{% step %}
In the Joy Loyalty app, please access the **Integrations** section from the left menu and select **Chatty**. Then click on "**Go to app**".

{% embed url="https://app.arcade.software/share/ANQdXPc2yEerrL03N8i9" %}
{% endstep %}

{% step %}
**Get access** to customer’s loyalty profile and activity in Chatty Inbox

Click **Connect** to integrate Chatty with Joy Loyalty.

This will sync below information from Joy to Chatty:

* Type
* Birthday
* VIP tier
* Point balance
* Referral link

{% embed url="https://app.arcade.software/share/aK72JwiW8gAV2jZPc7Vb" %}
{% endstep %}

{% step %}
**Export FAQs** about your loyalty program

Click "Export FAQs as CSV" to export your loyalty program FAQs to enhance Chatty's AI chatbot responses

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2FspZeVvzTkXXA2SeehZWU%2FFrame%202085653816.png?alt=media&#x26;token=6809a2bd-48ef-4b4b-a46d-b9723d93c60a" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

### Wrap up

And that's it! Your integration between Joy Loyalty and Chatty is now all set. If you run into any issues or have questions along the way, don't hesitate to reach out to our 24/7 live chat support. We're always here and happy to assist you!

