# Joy and Klaviyo reviews

Joy supports rewarding customers for submitting **product reviews via Klaviyo Reviews**. Once connected, customers will automatically earn loyalty points after their review is successfully submitted.

### ✅ How to connect Klaviyo Reviews with Joy

{% embed url="<https://app.arcade.software/share/G8MtSwz7S6UeJFlcklPQ>" %}

#### Step 1: In Joy admin, open "Write review" program

* Go to **Joy Admin → Reward programs**
* Create or edit a **Write a review** reward

#### Step 2: Select Klaviyo Reviews

* In **Program information**
* At **Choose a review app**, select **Klaviyo Reviews**
* Click **Integration** to go to the **"Klaviyo integration page"**
* In the **"Klaviyo integration page",**
* Click **"Connect**

#### Step 3: Grant permissions in Klaviyo

* You will be redirected to **Klaviyo**
* Review and **grant the required permissions**
* Confirm the connection

👉 After successful authorization, Joy will connect to Klaviyo Reviews and start listening for review submission events.

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### 🔄 How rewards work

* When a customer submits a **valid product review** via Klaviyo Reviews
* Joy receives the review event
* Loyalty points are **automatically awarded** based on your reward rule

✔ Anti-cheat protection and minimum character settings (if enabled) will be applied.

***

### ⚠️ Important note

> **If Klaviyo Reviews was connected before**

Klaviyo recently requires **additional permissions** for review submission webhooks.

If your store:

* Already connected Klaviyo Reviews before
* But reviews are **not triggering rewards**

👉 You **must disconnect and reconnect Klaviyo Reviews** to grant the new permissions.

#### How to fix:

1. Go to **Joy Admin → Integrations**
2. Disconnect **Klaviyo Reviews**
3. Connect it again and **approve all permissions**

### FAQ

**Q: Why didn’t my customers receive points after submitting a review?**\
**A:** This usually happens when Joy does not have the required permissions to receive review events from Klaviyo. If Klaviyo was connected before, you must disconnect and reconnect it to grant the latest permissions.

**Q: Can a customer earn points multiple times for the same product?**\
**A:** Yes but you can limit it in the "Fraud prevention set up"

**Q: Does Joy sync existing reviews from Klaviyo?**\
**A:** No. Joy only tracks **new reviews** submitted after the integration is connected. Reviews created before the connection will not be rewarded retroactively.


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