FAQs
Joy loyalty programs common questions from customers
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Joy loyalty programs common questions from customers
Last updated
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Yes, you can. You can choose between after the order is paid or after the order is fulfilled to issue the points to the customer balance.
You can change this in Settings > Orders
By default, the Minus point will be enabled with your Place order program so when you process the refund of the orders, the points will be deducted from customer balance.
.By default, if a customer does not have an account, they will be treated as guests and they cannot earn points for their orders. However, you can still allow guests to earn points by enabling this setting inside the Place Order program.
With this setting, the balance of the customer can earn points for their purchases before account creation. Once they create it, they will be able to redeem their points for discounts.
Yes, you can. You can go to Analytics > Revenue generated to see a full list of orders that has a loyalty programs actions involved.
Yes, you can turn on the Notifications features. You can send emails to customer on their earning, and redemption activities.
By default, it will be sent via our app domain on behalf of your store. If you want to customize it further, you can set up custom SMTP for your sending.
Yes, you can enable the Weekly report inside the Settings > General to enable our weekly email to your inbox to keep you in sync with your program performance.
Yes, the coupon will be reactivated and can be used again to ensure the customer’s benefits are not lost.
Currently, adjusting a customer's points does not affect their tier status. The customer's tier will only change according to the settings in VIP Tier or if you manually adjust the tier on the customer's detailed information page.
Currently, when the Point Expiration feature is enabled, the expiration of reward points does not affect the customer's tier status. The customer's tier status will only change according to the VIP Tier settings.
Yes, you can go to Settings > General > Show Metafields on Shopify admin to show the customer loyalty data inside the Shopify admin via Shopify Metafields
Yes, you can. You can change it inside the Customer edit page. However, this action will not change customer tier or milestone.
With our user-friendly tools, you can easily export your customer data and import it into Joy. Our system ensures that your data is converted accurately, maintaining clarity throughout the process. If you encounter any issues during the migration, our dedicated support team is available to assist you. Simply reach out to us, and we'll guide you every step of the way.
Our dedicated team provides round-the-clock technical support to ensure you reach your goals hassle-free. Whether it's troubleshooting, guidance, or custom solutions, we're here every step of the way until you're completely satisfied with your experience!
Certainly! Our pricing adjusts according to your company's needs. Get in touch with our 24/7 support team for personalized assistance.
Because we always aim to support merchants, the bigger the brands, the better. After careful consideration, we decided to introduce Joy to the market at a reasonable price point. Just look at our name — I believe that with this price, coupled with a wealth of features, you'll truly experience "Joy".
You have a complete 14-day trial period to explore Joy at no cost. Cancel anytime with just one click. No charges if you uninstall during the trial.
"Entry rewards" are the incentives or benefits that customers receive upon joining a loyalty program or reaching a certain tier within that program. These rewards are designed to encourage customer engagement and retention.y Rewards offer immediate incentives for reaching new tiers. "Entry rewards" are valid for one-time use only.
The main difference between Tier Privileges and Tier New Entry Rewards is in their frequency and application. Tier Privileges offer ongoing benefits, that apply to all purchases once a customer reaches a specific tier. In contrast, Tier New Entry Rewards provide one-time benefits, when customers first achieve a new tier. Privileges sustain long-term loyalty through continuous rewards, while Entry Rewards offer immediate incentives for reaching new tiers.
Redeeming rewards does not affect VIP tier status; customers retain their VIP tier until the reset date, provided they meet the required criteria to avoid demotion.
Customers can reach the next VIP tier by meeting the specified points or spending thresholds within a defined time frame. Progress is evaluated against tier requirements set by the merchant.
Points in the loyalty system are calculated by multiplying the transaction amount by the points-earning rate. The system rounds down fractional points to the nearest whole number for accuracy and consistency.
Yes, you can integrate our widget into your Hydrogen store. Also, you can use our Metafield data to make your own Loyalty landing page. View this post for guideline.
