# Reward reminder

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This feature is available in all plans.
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### What is "Reward reminder" feature?

The Reward Reminder is your digital loyalty program cheerleader – a smart, automated tool that ensures customers never miss out on their hard-earned rewards. It's like having a friendly assistant constantly looking out for your customers' best interests.

### Why do you need this feature?

The Reward Reminder is like your store's helpful notifications that appear at just the right moment. When your customers have enough points to claim a reward or haven't used their existing rewards yet, a gentle reminder pops up on your website to let them know.

#### The benefits of using this features

* **Boost Your Loyalty Program's Success**: When customers redeem rewards more often, they see more value in your program and stay engaged.
* **Increase Your Revenue**: Customers who use their rewards tend to make additional purchases during their visit.
* **Save Time**: No need to manually track and remind customers about their rewards - the system does it automatically!

### Reminder types

Joy supports several reminder types that trigger automatically based on customer activity:

| Reminder               | When it appears                               |
| ---------------------- | --------------------------------------------- |
| **Birthday reward**    | Customer's birthday is approaching or today   |
| **Milestone achieved** | Customer reached a new milestone              |
| **Unused discount**    | Customer has an unredeemed coupon             |
| **Reward redemption**  | Customer has enough points to redeem a reward |
| **Visit website**      | Customer visits the store (engagement nudge)  |

### Display mode

Control how multiple reminders behave when a customer qualifies for more than one at the same time:

| Mode                                     | Behavior                                                                                                                                                                |
| ---------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Show highest priority only** (default) | Only the top-priority reminder is shown. Drag to reorder the priority list — the first enabled reminder wins.                                                           |
| **Show all sequentially**                | Reminders show one after another. When a customer closes one, the next qualifying reminder in priority order appears. Each type is dismissed independently per session. |

#### How to set priority order

1. Go to **On-site content → Branding → Reward reminder**
2. Select your preferred **Display mode**
3. **Drag and drop** reminder types to set priority — the topmost enabled reminder has the highest priority
4. Save your changes

### How to set up Reward reminder

{% stepper %}
{% step %}
**Design Your Reminder**

Craft Your Message

* Write a friendly reminder text that matches your brand's voice
* Keep it short and sweet - customers should understand it at a glance

Brand Your Reminder

* Choose colors that match your website's theme
* Add your logo or brand elements to make it feel authentic

Add a Clear Call-to-Action

* Create an engaging button text (e.g., "Claim Your Reward Now!")
* Make sure it stands out and encourages clicks
  {% endstep %}

{% step %}
**Set Display Rules**

* **Display mode**: Choose between showing the highest priority reminder only, or showing all reminders sequentially
* **Priority order**: Drag reminder types to reorder — higher position = higher priority
* **Frequency**: How often should customers see the reminder?
* **Position**: Where on your website should it appear?
* **Timing**: Set specific times or events when the reminder shows up
  {% endstep %}

{% step %}
**Preview and Launch**

* Use the preview feature to see exactly how your reminder will look
* Make any final adjustments to perfect the design
* Save your settings and activate the reminder

{% embed url="<https://app.arcade.software/share/orUfjfhErTEFX0rRkqsE>" %}
{% endstep %}
{% endstepper %}


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