# How it works

{% hint style="info" %}
This feature is available in **all plans.**
{% endhint %}

### What is "How it works" feature?

The How It Works feature is an essential educational component for your loyalty program page that clearly explains your program's fundamentals to customers. This customizable block helps break down complex program mechanics into easily digestible information, making your loyalty program more accessible and understandable for all customers.

### Why do you need this feature?

The 'How it works' block - a crucial component that illustrates the fundamentals of your Loyalty Program. This block can be conveniently added to your Loyalty Page via the Shopify Online Store theme customization. The primary goal of this block is to offer the most straightforward explanation of every Loyalty Program, thereby making it easier for your customers to interact with and join.

### How to set up "How it works" block to your loyalty page

{% stepper %}
{% step %}
Navigate to **'Embedded Content'** on your left menu, then click on "**Edit in Theme Editor**" of the "How it works" block.

<figure><img src="/files/311sobs4wPjISjKrLuw0" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
A blank Loyalty Page will be generated, or you will be redirected to your Online Store editor. Now, please click on '**Apps**' on the left menu. Find and choose "**Joy: How it works**"

<figure><img src="/files/sUY7zoiwcXrS8p5tZVWv" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
The Joy Hero Banner block is added! You can find all of the settings on your right menu.

<figure><img src="/files/dL5hD8kHKEe0rMJrrlYt" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.joy.so/on-site-content/loyalty-landing-page/how-it-works.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.