Reward celebration

Display earned points and celebrate customer purchases with engaging reward messaging on your thank you page.

This feature is available in Pro, Advanced, Enterprise plans

What is this feature

The Reward Celebration Block is a customizable widget that appears on your thank you page to celebrate customer purchases and instantly display the points they've earned. This feature creates immediate reward visibility with congratulatory messaging, enhancing the post-purchase experience and encouraging continued loyalty program engagement.

Why users should use this feature

The thank you page represents peak customer satisfaction and engagement. Adding reward celebration maximizes this moment by instantly showing loyalty value and creating emotional connection. This immediate gratification helps customers understand their benefits and encourages continued program participation, working effectively for both existing members and new customers discovering your rewards.

How to add and customize reward celebration blocks

Accessing the reward celebration block

1. Navigate to your Joy admin panel

2. Go to On-site content from the main menu

3. Select Thank you page from the content options

4. Click Edit in theme next to the Reward Celebration block option

5. Search for "Reward Celebration" in the theme editor and click Save

Customizing your reward celebration block

Once added, you can customize all elements including celebration text, fonts, colors, sizing, and icons. The call-to-action button defaults to your loyalty page but can be customized. The block automatically shows appropriate messaging for logged-in customers (actual points earned) and guests (sign-up encouragement).

Examples of effective implementations

Beauty brand example

Message: "Congratulations! You earned 150 points"

Button: "View My Rewards"

Fitness supplement example

Message: "Amazing! You just earned 200 points"

Button: "Explore Rewards"

FAQ

Q: Will this block show for customers who aren't logged in? A: Yes, the block displays appropriate messaging for both logged-in customers (showing earned points) and guest customers (encouraging them to sign up to claim rewards).

Q: Can I customize the congratulatory message? A: Absolutely. You can customize all text, including the celebration message, fonts, colors, and sizing to match your brand voice.

Q: Where does the default button link lead? A: The default button redirects to your loyalty page, but you can customize this to link to any page you prefer.

Q: Does this work with all earning programs? A: This block specifically displays points earned from place order programs. It shows the points customers earned from their current purchase.

Q: Can I add custom icons to the celebration? A: Yes, you can add and customize icons through the icon text feature to enhance the celebratory feeling of the message.

Q: Is this available on all Joy plans? A: This feature is available on the Pro plan and above.