Redeem at POS checkout
Allow customers to view loyalty points and redeem rewards directly at POS checkout for unified online-offline experience.
What is this feature
The Joy Loyalty POS Extension integrates your loyalty program into Shopify POS, allowing customers to view their point balance and redeem rewards during in-store checkout. This brings your online loyalty experience directly to physical locations.
Why you should use this feature
It creates a seamless, unified loyalty experience across all sales channels and eliminating the need to navigate back to the Joy app or home screen
How to enable the POS extension
Where to find the extension
Once enabled, the Joy loyalty features will appear in:
POS device > Cart > Customer details
Note: To access customer details, your cart must contain products and have a customer assigned.
Available redemption types
The POS extension supports all Joy Loyalty reward types:
Fixed discount: Specific dollar amount off orders
Percentage discount: Percentage off total order
Dynamic discount: Flexible point-to-dollar conversion
Free product: Complimentary items
Buy X get Y: Purchase-based promotions
FAQ
Q: Do customers need to do anything special to access their points at POS? A: No, as long as the customer is identified in your POS system, their points will automatically display in the customer details.
Q: Does this work with all Shopify POS devices? A: Yes, the extension works with all Shopify POS systems including mobile, tablet, and desktop versions.
Q: Are POS redemptions tracked in Joy analytics? A: Yes, all POS redemptions appear in your Joy dashboard with full transaction details and POS channel attribution.
Q: Can customers earn points on POS purchases? A: Yes, point earning rules apply automatically to POS transactions based on your configured earning programs.
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