# Redeem at POS checkout

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This feature is available for **Advanced, and Ultimate** plans.
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### What is this feature

The Joy Loyalty POS Extension integrates your loyalty program into Shopify POS, allowing customers to view their point balance and redeem rewards during in-store checkout. This brings your online loyalty experience directly to physical locations.

### Why you should use this feature

It creates a seamless, unified loyalty experience across all sales channels and eliminating the need to navigate back to the Joy app or home screen

### How to enable the POS extension

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#### Where to find the extension

Once enabled, the Joy loyalty features will appear in:

* **POS device** > **Cart** > **Customer details**

Note: To access customer details, your cart must contain products and have a customer assigned.

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#### Available redemption types

The POS extension supports all Joy Loyalty reward types:

* **Fixed discount**: Specific dollar amount off orders
* **Percentage discount**: Percentage off total order
* **Dynamic discount**: Flexible point-to-dollar conversion
* **Free product**: Complimentary items
* **Buy X get Y**: Purchase-based promotions

### FAQ

**Q: Do customers need to do anything special to access their points at POS?** A: No, as long as the customer is identified in your POS system, their points will automatically display in the customer details.

**Q: Does this work with all Shopify POS devices?** A: Yes, the extension works with all Shopify POS systems including mobile, tablet, and desktop versions.

**Q: Are POS redemptions tracked in Joy analytics?** A: Yes, all POS redemptions appear in your Joy dashboard with full transaction details and POS channel attribution.

**Q: Can customers earn points on POS purchases?** A: Yes, point earning rules apply automatically to POS transactions based on your configured earning programs.


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