Redeem at POS checkout

Allow customers to view loyalty points and redeem rewards directly at POS checkout for unified online-offline experience.

This feature is available for Advanced, and Enterprise plans.

What is this feature

The Joy Loyalty POS Extension integrates your loyalty program into Shopify POS, allowing customers to view their point balance and redeem rewards during in-store checkout. This brings your online loyalty experience directly to physical locations.

Why you should use this feature

It creates a seamless, unified loyalty experience across all sales channels and eliminating the need to navigate back to the Joy app or home screen

How to enable the POS extension

Where to find the extension

Once enabled, the Joy loyalty features will appear in:

• POS device > Cart > Customer details

Note: To access customer details, your cart must contain products and have a customer assigned.

Available redemption types

The POS extension supports all Joy Loyalty reward types:

• Fixed discount: Specific dollar amount off orders

• Percentage discount: Percentage off total order

• Dynamic discount: Flexible point-to-dollar conversion

• Free product: Complimentary items

• Buy X get Y: Purchase-based promotions

FAQ

Q: Do customers need to do anything special to access their points at POS? A: No, as long as the customer is identified in your POS system, their points will automatically display in the customer details.

Q: Does this work with all Shopify POS devices? A: Yes, the extension works with all Shopify POS systems including mobile, tablet, and desktop versions.

Q: Are POS redemptions tracked in Joy analytics? A: Yes, all POS redemptions appear in your Joy dashboard with full transaction details and POS channel attribution.

Q: Can customers earn points on POS purchases? A: Yes, point earning rules apply automatically to POS transactions based on your configured earning programs.