# Google reviews

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This feature is available for: **Essential, Advanced, Ultimate** plans
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### What is "Google reviews" feature?

The Google Reviews feature is a specialized engagement tool that connects your loyalty program with Google Places reviews. This feature allows you to reward customers for leaving authentic reviews of your store location on Google, creating a bridge between your physical presence and loyalty program.

### Why do you need this feature?

**Google reviews** is a new feature that allows customers to earn points by leaving reviews of your store location on Google Places. This feature encourages engagement and provides an additional avenue for customers to earn loyalty points, enhancing their connection with your brand.

### How to set up this feature

{% stepper %}
{% step %}
**Get access to "Google reviews"**

Choose **Reward programs** -> **Earning programs** -> Click **Add rule** -> Choose **Google reviews**

{% embed url="<https://app.arcade.software/share/e5DxvDatXUdmnFlxF6Or>" %}
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{% step %}
**Set up "Google reviews"**

* **Program name**: Enter the name of the earning reward program
* **Your location**: Enter the link to your store’s location on Google Places
* **Program rule**: Set the number of points customers will receive after reviewing your store location on Google Places
* **Content guide:** Customize the content guide to instruct customers on how to properly review and earn points

<figure><img src="/files/pCyE0vu5pQoUo0ue2eFd" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Save** your changes and press **Turn on** Write review program

<figure><img src="/files/T8bQYWRhQiJoJmpqGmhZ" alt=""><figcaption></figcaption></figure>
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{% step %}
**Approve/Reject customers' review**

* After your customers leave a review on Google Places, you can track these reviews by navigating to the **Activities** section
* You can approve or reject them directly from the **Google reviews submission** panel

<figure><img src="/files/MgRgpaeaU62KeIl6P03q" alt=""><figcaption></figcaption></figure>
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{% endstepper %}

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Note: Differences between Earning points and Instant points
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|                                                                                         Earning points                                                                                        |                                                                            Instant points                                                                           |
| :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: | :-----------------------------------------------------------------------------------------------------------------------------------------------------------------: |
| <ul><li>Points awarded after merchant approval of review</li><li>These points let merchants verify the quality of each review before points are added to customers' loyalty account</li></ul> | <ul><li>Points awarded immediately after review submission</li><li>These points provide immediate gratification and incentivize customers to participate.</li></ul> |

<figure><img src="/files/mLmskDjN8BCAk9o9ORzM" alt=""><figcaption></figcaption></figure>


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