Google reviews

Reward customers for leaving Google reviews

This feature is available for: Professional, Advanced, Enterprise plans

What is "Google reviews" feature?

The Google Reviews feature is a specialized engagement tool that connects your loyalty program with Google Places reviews. This feature allows you to reward customers for leaving authentic reviews of your store location on Google, creating a bridge between your physical presence and loyalty program.

Why do you need this feature?

Google reviews is a new feature that allows customers to earn points by leaving reviews of your store location on Google Places. This feature encourages engagement and provides an additional avenue for customers to earn loyalty points, enhancing their connection with your brand.

How to set up this feature

1

Get access to "Google reviews"

Choose Reward programs -> Earning programs -> Click Add rule -> Choose Google reviews

2

Set up "Google reviews"

• Program name: Enter the name of the earning reward program

• Your location: Enter the link to your store’s location on Google Places

• Program rule: Set the number of points customers will receive after reviewing your store location on Google Places

• Content guide: Customize the content guide to instruct customers on how to properly review and earn points

3

Save your changes and press Turn on Write review program

4

Approve/Reject customers' review

• After your customers leave a review on Google Places, you can track these reviews by navigating to the Activities section

• You can approve or reject them directly from the Google reviews submission panel

Note: Differences between Earning points and Instant points

Earning points	Instant points
Points awarded after merchant approval of review These points let merchants verify the quality of each review before points are added to customers' loyalty account	Points awarded immediately after review submission These points provide immediate gratification and incentivize customers to participate.