> For the complete documentation index, see [llms.txt](https://help.joy.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.joy.so/reward-programs/earning-programs/google-reviews.md).

# Google reviews

{% hint style="info" %}
This feature is available for: **Essential, Advanced, Ultimate** plans
{% endhint %}

### What is "Google reviews" feature?

The Google Reviews feature is a specialized engagement tool that connects your loyalty program with Google Places reviews. This feature allows you to reward customers for leaving authentic reviews of your store location on Google, creating a bridge between your physical presence and loyalty program.

### Why do you need this feature?

**Google reviews** is a new feature that allows customers to earn points by leaving reviews of your store location on Google Places. This feature encourages engagement and provides an additional avenue for customers to earn loyalty points, enhancing their connection with your brand.

### How to set up this feature

{% stepper %}
{% step %}
**Get access to "Google reviews"**

Choose **Reward programs** -> **Earning programs** -> Click **Add rule** -> Choose **Google reviews**

{% embed url="<https://app.arcade.software/share/e5DxvDatXUdmnFlxF6Or>" %}
{% endstep %}

{% step %}
**Set up "Google reviews"**

* **Program name**: Enter the name of the earning reward program
* **Your location**: Enter the link to your store’s location on Google Places
* **Program rule**: Set the number of points customers will receive after reviewing your store location on Google Places
* **Content guide:** Customize the content guide to instruct customers on how to properly review and earn points

<figure><img src="/files/pCyE0vu5pQoUo0ue2eFd" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Save** your changes and press **Turn on** Write review program

<figure><img src="/files/T8bQYWRhQiJoJmpqGmhZ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Approve/Reject customers' review**

* After your customers leave a review on Google Places, you can track these reviews by navigating to the **Activities** section
* You can approve or reject them directly from the **Google reviews submission** panel

<figure><img src="/files/MgRgpaeaU62KeIl6P03q" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Note: Differences between Earning points and Instant points
{% endhint %}

|                                                                                         Earning points                                                                                        |                                                                            Instant points                                                                           |
| :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: | :-----------------------------------------------------------------------------------------------------------------------------------------------------------------: |
| <ul><li>Points awarded after merchant approval of review</li><li>These points let merchants verify the quality of each review before points are added to customers' loyalty account</li></ul> | <ul><li>Points awarded immediately after review submission</li><li>These points provide immediate gratification and incentivize customers to participate.</li></ul> |

<figure><img src="/files/mLmskDjN8BCAk9o9ORzM" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.joy.so/reward-programs/earning-programs/google-reviews.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.