Lock earning conditions at order creation

Preserve point-earning rules at order time to prevent changes from updates made before fulfillment.

Overview

By default, Joy calculates loyalty points when an order is fulfilled. However, if reward rules change between the time a customer places an order and the time it's fulfilled, the actual points awarded may differ from what the customer expected.

To prevent this, enable “Lock earning conditions at order creation”. This ensures customers always receive the points based on the reward conditions at the moment they placed the order, not when it's fulfilled.

Example scenario

Let’s say you create a rule: “Earn +10,000 points for purchasing from Collection A.”

1. A customer places an order containing a product from Collection A.

2. At checkout, Joy estimates they’ll earn +10,000 points.

3. Before the order is fulfilled, you remove the product from Collection A.

• Without this setting: When you fulfill the order, the product no longer qualifies. The customer doesn’t get the 10,000 bonus points.

• With this setting enabled: Joy locks the reward conditions at checkout, so the customer still receives the 10,000 bonus points.

How to enable

1. Go to your Joy app → Settings → Order

2. Set order status to Fulfilled (required for this setting to appear)

3. Enable the toggle: “Lock earning conditions at order creation”

4. Click Save to apply the changes

⚠️ Note: This setting only appears when "Reward after order is fulfilled" is selected.

Key behavior when this is enabled

• Points calculation is based on order creation time, not fulfillment.

• Earning conditions (e.g. bonus collections, product rules) are captured at the time the order is placed and stored with the order.

• Changes to reward rules after the order is placed will not affect that order.

FAQs

Q: Will old orders be affected when I enable this setting? A: No. This only applies to orders placed after the setting is enabled.

Q: What if I disable the setting later? A: Orders placed while the setting was ON will still use locked conditions. New orders will follow the updated behavior.