# Lock earning conditions at order creation

### Overview

By default, Joy calculates loyalty points when an order is **fulfilled**. However, if reward rules change between the time a customer places an order and the time it's fulfilled, the actual points awarded may differ from what the customer expected.

To prevent this, enable **“Lock earning conditions at order creation”**. This ensures customers always receive the points based on the reward conditions at the **moment they placed the order**, not when it's fulfilled.

### Example scenario

Let’s say you create a rule:\
\&#xNAN;**“Earn +10,000 points for purchasing from Collection A.”**

1. A customer places an order containing a product from Collection A.
2. At checkout, Joy estimates they’ll earn +10,000 points.
3. Before the order is fulfilled, you remove the product from Collection A.

* **Without this setting**: When you fulfill the order, the product no longer qualifies. The customer doesn’t get the 10,000 bonus points.
* **With this setting enabled**: Joy locks the reward conditions at checkout, so the customer still receives the 10,000 bonus points.

### How to enable

<figure><img src="/files/k24zFsGEmytSphiGgk2h" alt=""><figcaption></figcaption></figure>

1. Go to your **Joy app → Settings → Order**
2. Set order status to **Fulfilled** (required for this setting to appear)
3. Enable the toggle: **“Lock earning conditions at order creation”**
4. Click **Save** to apply the changes

> ⚠️ Note: This setting only appears when "Reward after order is fulfilled" is selected.

### Key behavior when this is enabled

* Points calculation is based on **order creation time**, not fulfillment.
* Earning conditions (e.g. bonus collections, product rules) are **captured at the time the order is placed** and stored with the order.
* Changes to reward rules **after the order is placed** will not affect that order.

### FAQs

**Q: Will old orders be affected when I enable this setting?**\
A: No. This only applies to orders placed **after** the setting is enabled.

**Q: What if I disable the setting later?**\
A: Orders placed while the setting was ON will still use locked conditions. New orders will follow the updated behavior.


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