Automated notifications

Set up and manage automated notifications

This feature is available for All plans

Understanding the Rules

The Notifications feature allows you to automatically send emails to customers whenever their reward points change—whether they earn or redeem points. This eliminates the need for manual notifications.

Available Notifications:

• Reward Programs: Birthday rewards, Earn points, POS point redemption, Redeem points

• Referral Programs: Coupons for referrers, Points for referrers, Referrals for friends

• VIP Tier: Notification when a customer reaches VIP status

• Points Expiry (Coming soon): Pre-notifications and last-call reminders for expiring points

• Send these emails through the default Joy app email sender, a custom sender address, or configure your own custom SMTP for full control over email delivery

Toggling notifications

By default, notifications are disabled. There are two levels of notification settings:

Global Enable/Disable:

• You can enable or disable all notifications at once.

• If the global setting is disabled, no notification emails will be sent, even if individual program notifications are turned on.

• To enable:

  1. Go to the Notifications section in the Joy app.

  2. Switch on the global toggle.

Individual Program Notifications:

• Once notifications are globally enabled, you can customize them for specific programs.

• To enable/disable individual program notifications:

  1. Navigate to the specific program (e.g., Earn Points, Birthday Rewards).

  2. Toggle notifications on or off based on your preference.

Customize the notification email template

1

Go to the Notifications section in the Joy app

2

Locate the Earn Points Program

3

Click the Edit icon next to the email template

4

Modify the email content, subject line, and design as needed

5

Click Save to apply your changes

6

Customizing the Email Notification Template

When customizing your email, you can edit the following fields: ✔ Subject – The email’s subject line. ✔ Content – The main message body. ✔ Action Text – Call-to-action (e.g., "Claim Your Points"). ✔ Logo – Upload your store’s logo for branding.

Available Variables:

These variables dynamically insert customer or store information:

• {{shop_name}} – Your store’s name

• {{earning_points}} – Number of points the customer earned

• {{earning_program}} – Name of the rewards program

• {{customer_name}} – Customer’s name

• {{customer_email}} – Customer’s email

Preview & Testing:

• Use the Preview feature to check the email content.

• To test the email before sending it to customers:

  1. Click Send test.

  2. Enter an email address.

  3. Click Send.

  4. Review the test email sample to ensure accuracy.

Advanced Customization: Using HTML for Email Templates

For merchants who need more advanced customization, you can paste your HTML email template directly into the content section.

Steps for Using an HTML Email Template:

1

Paste your HTML code into the content section.

2

When prompted, select "Keep" to ensure proper formatting

Manage sent emails

Once notifications are enabled, you can monitor and manage all sent emails through:

• Go to Notifications > Manage Notifications

Key Features:

• Search Emails – Find specific emails by entering the customer’s full email address.

• Filter by Status – Track email performance using these status filters:

  • Sent ✅ – Successfully delivered.

  • Clicked 🖱️ – The customer clicked a link inside the email.

  • Opened 📩 – The customer opened the email.

  • Failed ❌ – The email was not delivered (e.g., invalid email address).

This helps you analyze performance and quickly resolve failed deliveries.