VIP Tiers

Design and manage VIP tiers

This feature is available for: Professional, Advanced, and Enterprise plans

What is "VIP Tiers" feature?

The VIP Tiers feature is a sophisticated customer segmentation and rewards system that allows you to create multiple loyalty levels, each with unique benefits and rewards. This feature helps recognize and reward your most valuable customers while encouraging others to increase their engagement with your store.

Why do you need "VIP Tiers" feature?

VIP Tiers feature offers a fantastic opportunity to boost customer engagement and loyalty. With VIP Tiers, you can unlock a world of exclusive benefits and rewards, helping you to build lasting relationships with your most valued customers and drive ongoing business growth.

How to set up "VIP Tiers" feature

Set up Tiers

1

Tier configuration settings

Tier calculating rule: Define the method for calculating customer tiers

Discount code's prefix: Personalize the prefix for discount codes generated within your VIP Tiers program

Note: the code's prefix must be in the format ABCD-

2

Tiers settings

Tier name: change and name the tier here

Entry reward: choose the reward(s) for customers when they reach the tier

Perks - Membership tier privileges: Customers in this tier will receive these privileges

Pre-Tier reward: Customers will receive a pre-tier coupon when they reach this tier points

3

Set up Entry reward

Setup reward:

• Discount amnount

• Discount percentage

• Bonus point

• Custom rewards

• Free product

Applicable categories: choose the product or collection that customer can use discounts

Operating time: expiration time of the program

Condition: combine the discounts and channels applied

4

Set up Perks - Membership tier privileges

You can follow the guide in the step 3 to set up your Perks

5

Pre-Tier reward

Set up Design

1

Choose the Icon

2

Choose the color of the card information

3

Choose the color of the box name

4

Choose the color of card background

Set up Tier demotion

1

Set up tier level control

Tier reset: Automatically reset the tier of all customers at the selected time

• Half calender year

• On specific day

Tier demotion: Choose how to adjust the customer’s tier after inactivity

• Downgrade tier

• Reset tier

2

Set up Tier Assessment

Assessment cycle start date:

• On specific date

• On the last tier update

Assessment cycle: the period for reviewing customer activity to adjust their tier

Time frame for customers to spend: the time customers have to spend to qualify or maintain their tier

3

Set up spending threshold to maintain tiers

Choose the points in each tier

Set up Notification

Setting up notifications to send to customers when they reach a Pre-tier, VIP tier, Downgrade tier, Reset tier in the VIP tiers program.

Set up the VIP Tier achieved notification similar to other notifications settings. If you encounter any difficulties, please review the notifications settings here.