Customer management
A centralized dashboard that allows you to view and manage all loyalty program members
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A centralized dashboard that allows you to view and manage all loyalty program members
Last updated
Was this helpful?
Customer Management in Joy Loyalty is a centralized dashboard that allows you to view and manage all loyalty program members. You can track each customer's points, VIP tier status, redemption history, and referral activities—enabling you to make informed decisions to enhance customer loyalty and program effectiveness.
Better Decision Making: Access comprehensive customer loyalty data to inform marketing and retention strategies
Efficient Problem Solving: Quickly address customer inquiries about points, rewards, or tier status
Targeted Engagement: Identify customer segments for special promotions or personalized offers
Program Optimization: Monitor how customers interact with your loyalty program to improve reward structures
VIP Cultivation: Track customers approaching new tier thresholds to encourage additional purchases
Seamless Support: Manage points manually when needed to resolve customer service issues
Access Customer Management
Navigate to Joy: Loyalty Program in your Shopify admin sidebar
Click on "Customers"
Access individual customer details
Click on a customer's name in the list
View their detailed profile page
Understand the customer profile
Overview: personal information, membership details, and VIP tier progress
Balance: Current balance with options to adjust or redeem points
Adjust points:
Enter point amount (positive to add, negative to subtract)
Optionally affect tier progression by checking the tier milestone box
Add an internal reason and customer-facing note
Click Confirm to apply the adjustment
Redeem:
Select a redemption program from the dropdown
Click Confirm to process the redemption
Redemption History: Record of all reward redemptions
Referral Information: Referral link and completion statistics
Referral Activities: Detailed record of referral-related actions
Activity History: Complete loyalty activity log with filtering options