# Activities

{% hint style="info" %}
This feature is available for: All plans.
{% endhint %}

### What is "Activities" feature?

The Activities feature is your customer relationship command center – a comprehensive dashboard that gives you unprecedented insights into customer interactions, behaviors, and loyalty program engagement

### Why do you need this feature?

Tracking customer activity helps personalize recommendations, rewards, and promotions, boosting satisfaction and loyalty. Understanding behavior enables a more tailored and engaging shopping experience

### Customers' activities dashboard

{% stepper %}
{% step %}
Click on **Activities** in the navigation bar. View the Customers' Activities Dashboard

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-f85f2efae8eefb05ff37fe63f9f9db2a2989e3bb%2Fimage%20(291).png?alt=media" alt=""><figcaption></figcaption></figure>

It provides a comprehensive view of customer engagement and interactions:

* **Referral Activities**: Shows referee status and referral earnings
* **Review Activities**: Logs approved reviews and reward points
* **Google Review Submission**: Monitors Google reviews and earned rewards
  {% endstep %}

{% step %}
Select "**View all point activities**" to see customer status

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-a233767279792f1d296a8de77b8e7c948ebb3da1%2Fimage%20(294).png?alt=media" alt=""><figcaption></figcaption></figure>

It includes: **All, Earned, Redeemed, Refunded**, and **Expired** for customer activities
{% endstep %}

{% step %}
On the left, you can click "**Adjust points**" to change customer ìnormation

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-8a5c2e57fcf763bbc5eafbc3238a4af15d6fe3e5%2Fimage%20(295).png?alt=media" alt=""><figcaption></figcaption></figure>

**Adjust points:** Modify the customer's points balance

**Redeem:** Directly redeem points for rewards

**Exclude from program:** Remove the customer from the loyalty program

**Overview edit:** Update general information about the customer: Name, Birthday, VIP Tier
{% endstep %}

{% step %}
Click to **View all referral activities** to see customers’ activities

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-d5454e79cbcf25a359e7aa601839d0c0aa8ecc67%2Fimage%20(430).png?alt=media" alt=""><figcaption></figcaption></figure>

You can click "**Cancel referral**" to stop customer's referral activities

**Pending Status**: Referral is canceled, referee discount codes are voided, and referrers won’t receive new referral codes

**Complete Status**: Referral is canceled, and referee discount codes are voided
{% endstep %}
{% endstepper %}