# Activities

{% hint style="info" %}
This feature is available for: All plans.
{% endhint %}

### What is "Activities" feature?

The Activities feature is your customer relationship command center – a comprehensive dashboard that gives you unprecedented insights into customer interactions, behaviors, and loyalty program engagement

### Why do you need this feature?

Tracking customer activity helps personalize recommendations, rewards, and promotions, boosting satisfaction and loyalty. Understanding behavior enables a more tailored and engaging shopping experience

### Customers' activities dashboard

{% stepper %}
{% step %}
Click on **Activities** in the navigation bar. View the Customers' Activities Dashboard

<figure><img src="/files/99JEGVAymoNXPCfQyE4o" alt=""><figcaption></figcaption></figure>

It provides a comprehensive view of customer engagement and interactions:

* **Referral Activities**: Shows referee status and referral earnings
* **Review Activities**: Logs approved reviews and reward points
* **Google Review Submission**: Monitors Google reviews and earned rewards
  {% endstep %}

{% step %}
Select "**View all point activities**" to see customer status

<figure><img src="/files/JpPOBSvMTxNDT6ShYKfd" alt=""><figcaption></figcaption></figure>

It includes: **All, Earned, Redeemed, Refunded**, and **Expired** for customer activities
{% endstep %}

{% step %}
On the left, you can click "**Adjust points**" to change customer ìnormation

<figure><img src="/files/QE6Oa6n3DKU9SbMfo92c" alt=""><figcaption></figcaption></figure>

**Adjust points:** Modify the customer's points balance

**Redeem:** Directly redeem points for rewards

**Exclude from program:** Remove the customer from the loyalty program

**Overview edit:** Update general information about the customer: Name, Birthday, VIP Tier
{% endstep %}

{% step %}
Click to **View all referral activities** to see customers’ activities

<figure><img src="/files/uatcD9hmHDuN8HJxysUf" alt=""><figcaption></figcaption></figure>

You can click "**Cancel referral**" to stop customer's referral activities

**Pending Status**: Referral is canceled, referee discount codes are voided, and referrers won’t receive new referral codes

**Complete Status**: Referral is canceled, and referee discount codes are voided
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.joy.so/activities.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.