Referrals
Set up and customize referral campaigns with Joy Loyalty
Basic features are available for All plans
Advanced features such as Shopify customer tagging, Order tags,... are available for Professional, Advanced and Enterprise plans
What is "Referrals" feature?
The referral program lets customers share your store via social channels using a unique referral link from the loyalty widget. The system tracks referrals automatically, ensuring easy monitoring and rewarding of new customer referrals.
Why do you need "Referrals" feature?
Grow your community with referral campaigns by turning loyal customers into brand advocates. With the Joy Loyalty Program, setting up and managing referrals is easy. This guide will help you launch your first campaign to reward customers and attract new ones.
How to set up "Referrals" feature?
Get access to "Referrals"
Choose Reward programs -> Go to Referrals
Set up rewards for Referees and Referers
Choose the rewards for both the referrers (customers making the referral) and the referees (new customers).
For Referees:
Points
Award loyalty points
Store Credit
Award fixed store credit amount
Discount percentage
Percentage off their first order (e.g., 10% off)
Discount amount
Fixed amount off (e.g., $10 off)
For Referrers:
Points
Award loyalty points per referral
Store Credit (Fixed)
Award fixed store credit per successful referral
Store Credit (Order-based)
Award store credit based on % of referee's order value
Discount percentage
Percentage discount coupon
Discount amount
Fixed amount discount coupon
Tier-based rewards: Customize rewards based on referrer's VIP tier, making the program more attractive to high-value customers.
Referral redirection URL
By default, this URL is set to your homepage, but you can modify it to redirect customers to any page you prefer
Choose sharing channels
Enable the platforms where your customers can share their referral links
Advanced settings
a. Shopify order tagging and attribution
Order tags: Automatically adds "Joy Referral" tag to orders from referrals to help you track and measure program success
Attribution settings: Add detailed context to referral order to help track referral sources
b. Shopify customer tagging
Customer referral tags: Tag new customers with "Joy referral"
Customer referee tags: Tag referring customers as "Joy referee"
Anti cheat
Enable fraud prevention to keep your referral program fair and secure
Similar email detection: Block variations of email addresses
Browser tracking: Prevent multiple referrals from the same browser
IP address monitoring: Track referrals coming from the same IP address
Previous purchase history: Check emails against previous purchase records
Save to apply all your changes and hit Turn on to activate your program
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