> For the complete documentation index, see [llms.txt](https://help.joy.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.joy.so/settings/order/add-tags-for-orders-and-customers.md).

# Order tag synchronization

{% hint style="info" %}
This feature is available for **All plans**.
{% endhint %}

### Why do you need to add tags for orders and customers?

This new Joy tagging feature automatically labels orders and customers using loyalty coupons, allowing you to track program participation, measure impact on sales and retention, and generate revenue reports with a single filter—eliminating the need to search through multiple coupon codes for simplified analysis.

### How to setting up Order and customer Tagging

{% stepper %}
{% step %}
**Access tag settings**

In the Joy dashboard, navigate to **Settings**. Select the **Order** tab
{% endstep %}

{% step %}
**Configure tags**

Enter the tag you want to apply to orders that use Joy coupons

* Default: "Joy-assisted"
* You can customize this to any text that's meaningful for your store
  {% endstep %}

{% step %}
**Sync all tags**

Click on **sync all tags** to apply tags to previous orders that were assisted before this feature was released
{% endstep %}

{% step %}
**Using tags to filter orders and customers**

{% embed url="<https://app.arcade.software/share/VIdlnMIdGgOmqYP63JAx>" %}
{% endstep %}
{% endstepper %}

### Frequently Asked Questions

**Q: What if I want to change the tag name?**

A: If you wish to change your tag name, please contact our support team. Our technical team will assist you in updating your tag settings.

**Q: Will these tags be visible to my customers?**

A: No, these tags are only visible in your Shopify admin interface and are not displayed to customers.

**Q: How quickly are tags applied after an order is placed?**

A: Tags are applied immediately after the order is processed, typically within seconds.


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