Joy and Gorgias

This guide provides step-by-step instructions on how to integrate Joy Loyalty with Gorgias, highlighting key features and benefits of the integration.

This feature is available in all plans.

Why do you need to integrate Gorgias with Joy Loyalty?

The Joy-Gorgias integration improves customer support by letting you quickly access loyalty info, speeding up responses and ensuring accuracy. It also helps to personalize service with detailed loyalty data and manage loyalty programs in one place.

The system synchronizes customer loyalty data with Gorgias, including:

• Balance points

• Status

• Tier name

• Referral link

• Birthday

• Phone

• Email

How to integrate Gorgias with Joy Loyalty?

1

In the Joy Loyalty app, please access the Integrations section from the left menu and select Gorgias. Then click on "Go to app" and open the Gorgias app.

2

In the Gorgias app, choose Settings > All apps > Loyalty & Retention. In here, find Joy Rewards & Loyalty Program

3

Click on "Connect the app" to integrate with Joy Loyalty. Then choose "Authorize unapproved app"

4

That’s it! You’ve now integrated Gorgias with Joy Loyalty.

Displaying the Loyalty data in Gorgias

The widget will dynamically load per ticket providing the Loyalty data of the customer if they are enrolled in your Loyalty program. The Loyalty data can be also displayed on each customer profile page.

Customizing the widget

Access the edit mode by clicking the ⚙️ button at the top of the sidebar.

You can customize:

• Add or delete the widget

• Change the border color of the widget

• Change the title of the widget

• Change the icon of the widget

• Rename and delete attributes from the widget.

Wrap up

And that's it! Your integration between Joy Loyalty and Gorgias is now all set. If you run into any issues or have questions along the way, don't hesitate to reach out to our 24/7 live chat support. We're always here and happy to assist you!