Joy Loyalty Help Center
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  • WELCOME
  • QUICK START
  • CUSTOMERS
    • Customer management
    • Import customer data
    • Customers' types and segment
    • Generate customer QR code
    • Excluding customers from loyalty program
  • REWARD PROGRAMS
    • Earning programs
      • Place order
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      • Sign up newsletters
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    • Rule engine
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      • Referral flow explained
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      • Point Expiration
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  • MEMBERSHIP
    • Member exclusive deal
    • VIP Tiers
      • Tier Assessment
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        • Exclusive products for VIPs
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  • EMBEDDED CONTENT
    • Loyalty landing page
      • Hero banner
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      • Ways to earn
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      • Sign-up banner
      • Loyalty Program FAQs
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      • My rewards
      • Create AI-Generated Icons for Loyalty Page
      • Loyalty page improvement 3/2025
    • Account page
      • Loyalty Dashboard
      • Rewards Redemption
      • Referral Management
    • Product page
      • Product referral
      • Point calculator
    • Checkout page
      • All discounts
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  • BRANDING
    • Widget design
    • Referrals
    • Sign up block
      • Display Sign up block
    • Customer login
    • Visit website popup
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  • ACTIVITIES
  • ANALYTICS
  • INTEGRATIONS
    • Theme Integration
    • Product reviews
      • Air Reviews
      • Judge.me
      • Yotpo
      • Fera Product Reviews
    • Chat Apps
      • Chatty
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    • Email Marketing & SMS
      • Joy and Klaviyo
      • Joy and Sendlane
      • Joy and Drip
      • Joy and Mailchimp
      • Joy and Omnisend
      • Joy and PushOwl
    • Subscription
      • Joy Subscription
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    • Inventory management
      • Avada Order Limits Quantity
    • Integrate with Shopify flow
      • Shopify Flow: Klaviyo and Joy Loyalty
      • Shopify Flow: Tydal and Joy Loyalty
      • Shopify Flow: Growave and Joy Loyalty
      • Shopify Flow: Loox and Joy Loyalty
      • Shopify Flow: Okendo and Joy Loyalty
      • Shopify Flow: Reviews.io and Joy Loyalty
      • Shopify Flow: Stamped.io and Joy Loyalty
      • Shopify Flow: Yotpo and Joy Loyalty
      • Shopify Flow: Store credit
      • Shopify Flow: Zigpoll and Joy Loyalty
  • TRANSLATIONS
  • NOTIFICATIONS
    • Automated notifications
    • Get started + Joy's Triggers
  • POS
    • Use Joy in POS workflow
    • Add Joy to Shopify POS
  • SETTINGS
    • General
      • Customer eligibility
      • Deeplink
      • Customer behavior settings
      • Custom point label
    • Color
      • Loyalty page button color
      • The art of crafting your loyalty page's
    • Email
    • Order
      • Add tags for orders and customers
    • In-app languages
    • Developers
      • Integrate the Joy Loyalty widget to Hydrogen
      • Manage tags
  • MIGRATION
    • Migration from Stamped to Joy Loyalty
    • Migration from Smile to Joy Loyalty
    • Migration from Rivo to Joy Loyalty
    • Migration from Appstleâ„  Loyalty & Rewards to Joy Loyalty
    • Migration from Loyalty Lion to Joy Loyalty
    • Migration from BON Loyalty to Joy Loyalty
    • Migration from Yotpo Loyalty to Joy Loyalty
    • Migrate Tiers
  • KNOWLEDGE HUB
    • FAQs
  • FAQs
    • The complete Joy Loyalty onboarding guide
    • How to setup earning rate on special occasion
    • Logged out but coupons still applied
    • Does manual point adjusting affect VIP tier status?
  • Privacy Policy
  • PRODUCT ROADMAP
    • Changelog
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On this page
  • Introduction to Email Sender Customization
  • Why do you need to customize the sender for your email notifications?
  • How to customize the sender for your email notifications
  • Wrap up
  • FAQs

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  1. SETTINGS

Email

Learn how to customize the sender for your email notifications in the Joy Loyalty Program. Use our shared domain or configure your own SMTP, with options like Amazon SES.

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Last updated 1 month ago

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This feature is available for Professional, Advanced, and Enterprise plans.

Introduction to Email Sender Customization

Email sender customization is your opportunity to extend your brand's professional identity directly into your customers' inboxes. It's more than just a technical setting – it's a communication strategy.

Why do you need to customize the sender for your email notifications?

Customizing the sender of your email notifications is a great way to reinforce your brand and ensure consistent communication with your customers. With Joy, you can either use a custom sender email through our shared domain or configure your own SMTP for complete control over your email delivery.

How to customize the sender for your email notifications

This guide will walk you through setting up both options, allowing you to tailor your email sender settings to best suit your business needs.

Verify sender

Even if you use a shared domain or custom SMTP, you both need to verify that your email sender is a valid email address. First, fill in the email address and the name of the sender (which shows in the email).

Click on the Verify button to send a verification email to your email address > check your mailbox and find the verification email.

Re-check the email status in Settings> Enable to activate the new email sender.

Custom sender with our shared domain

Once you verify your custom sender, by default, you will be sending emails via our shared domain. When using our shared domain send.avada.io, you can customize the display name and email address. This allows you to easily manage email communication without the need for a complex setup. However, because the sending domain will be send.avada.io, SPF alignment won’t be possible if your custom email domain differs from ours. Despite this, our domain has a strong reputation for reliable delivery.

Custom sender with your own STMP

For full control over your email delivery and authentication, you can configure your own SMTP server. This option allows you to send emails directly from your own domain, ensuring SPF and DKIM alignment for better email authentication.

Recommended SMTP services:

  • Amazon SES: A highly scalable and cost-effective option for sending transactional emails.

  • SendGrid: Known for its reliable delivery and user-friendly interface.

  • Mailgun: Great for developers who need flexibility and detailed analytics.

  • Google Workspace SMTP: Ideal if you already use Google Workspace for business email.

For ease of setup and reliable delivery, using our shared domain is a great option. However, if you want full control over email authentication and domain alignment, configuring your own SMTP server—such as Amazon SES or SendGrid—will provide that flexibility.

Wrap up

Customizing your email sender helps reinforce your brand and ensure reliable communication. Whether you choose Joy’s shared domain for simplicity or your own SMTP for full control and authentication, both options allow you to tailor email delivery to your business needs. Verify your sender, set up the configuration, and start sending branded, professional emails your customers can trust.

FAQs

What if my email provider is not on your provider list?

It is okay. The list is just a template for you to start more easily. If your SMTP provider gives you a host, port, username, and password, then you can just fill them in. Then you are good to go.

Why cannot I see my test email in the inbox or spam box, even though I added the customer sender as verified in your app?

In order to allow our app to send the email on your behalf, please add our domain mailgun.org to your existing SPF record, like: v=spf1 include:_spf-eu.ionos.com include:mailgun.org ~all

Remember to add to your existing SPF record, not adding another. Multiple SPF records will cause you trouble instead.

Most of the time, it is because your domain already has an SPF record. Our email was sent using the shared domain of our app, with the from sender is your domain. But if the sender domain (from domain) has a strict SPF like v=spf1 include:_spf-eu.ionos.com ~all then our email would be unauthenticated. You can go to , use the SPF tool to check your domain's SPF record:

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