Joy Loyalty Help Center
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  • WELCOME
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  • CUSTOMERS
    • Customer management
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    • Excluding customers from loyalty program
  • REWARD PROGRAMS
    • Earning programs
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      • Referral flow explained
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  • MEMBERSHIP
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  • EMBEDDED CONTENT
    • Loyalty landing page
      • Hero banner
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      • Create AI-Generated Icons for Loyalty Page
      • Loyalty page improvement 3/2025
    • Account page
      • Loyalty Dashboard
      • Rewards Redemption
      • Referral Management
    • Product page
      • Product referral
      • Point calculator
    • Checkout page
      • All discounts
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  • BRANDING
    • Widget design
    • Referrals
    • Sign up block
      • Display Sign up block
    • Customer login
    • Visit website popup
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  • ACTIVITIES
  • ANALYTICS
  • INTEGRATIONS
    • Theme Integration
    • Product reviews
      • Air Reviews
      • Judge.me
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    • Chat Apps
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      • Joy and Klaviyo
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    • Subscription
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    • Inventory management
      • Avada Order Limits Quantity
    • Integrate with Shopify flow
      • Shopify Flow: Klaviyo and Joy Loyalty
      • Shopify Flow: Tydal and Joy Loyalty
      • Shopify Flow: Growave and Joy Loyalty
      • Shopify Flow: Loox and Joy Loyalty
      • Shopify Flow: Okendo and Joy Loyalty
      • Shopify Flow: Reviews.io and Joy Loyalty
      • Shopify Flow: Stamped.io and Joy Loyalty
      • Shopify Flow: Yotpo and Joy Loyalty
      • Shopify Flow: Store credit
      • Shopify Flow: Zigpoll and Joy Loyalty
  • TRANSLATIONS
  • NOTIFICATIONS
    • Automated notifications
    • Get started + Joy's Triggers
  • POS
    • Use Joy in POS workflow
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  • SETTINGS
    • General
      • Customer eligibility
      • Deeplink
      • Customer behavior settings
      • Custom point label
    • Color
      • Loyalty page button color
      • The art of crafting your loyalty page's
    • Email
    • Order
      • Add tags for orders and customers
    • In-app languages
    • Developers
      • Integrate the Joy Loyalty widget to Hydrogen
      • Manage tags
  • MIGRATION
    • Migration from Stamped to Joy Loyalty
    • Migration from Smile to Joy Loyalty
    • Migration from Rivo to Joy Loyalty
    • Migration from Appstleâ„  Loyalty & Rewards to Joy Loyalty
    • Migration from Loyalty Lion to Joy Loyalty
    • Migration from BON Loyalty to Joy Loyalty
    • Migration from Yotpo Loyalty to Joy Loyalty
    • Migrate Tiers
  • KNOWLEDGE HUB
    • FAQs
  • FAQs
    • The complete Joy Loyalty onboarding guide
    • How to setup earning rate on special occasion
    • Logged out but coupons still applied
    • Does manual point adjusting affect VIP tier status?
  • Privacy Policy
  • PRODUCT ROADMAP
    • Changelog
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  • FAQs
  • Wrap up

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  1. REWARD PROGRAMS
  2. Referrals

Referral flow explained

Understand each step, troubleshoot issues, and get answers to FAQs about managing your referral program

PreviousReferralsNextMilestone

Last updated 1 month ago

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1

Referrers Share Their Links

The referrer shares their unique link with a new customer, who must not have an existing account. Clicking the link takes them to your referral landing page.

2

Referees Claim Their Rewards

The referred customer fills in their email to claim the reward you’ve configured in the program. Once they’ve done this, a pending referral activity will appear in the app.

Once you click the link, our app will store a 7-day cookie on the device. If the customer does not make the purchase within 7 days, the link will expire.

3

The pending activity will be shown on your activity page

4

Referees Make a Purchase

The referred customer needs to place an order using the same email they used to claim their reward.

When they complete their purchase and reach the thank you page, the referral activity will be marked as complete in the app.

FAQs

Why my referrer does not receive their rewards?

Two common reasons for issues:

  1. Different Emails: The customer may have used different emails for claiming rewards and placing the order. Ensure the same email is used.

  2. App Pixel Disabled: Check if the App pixel is enabled in Settings > Customer Events. If the status is not synced correctly, try toggle the referral program status on and off again to see if it is updated.

If my customers cheat by using tricks to create multiple accounts for referral rewards, what should I do?

The anti-cheat feature in the referral program prevents fraudulent activities, ensuring fairness and protecting your business while rewarding genuine referrals.

To set up the anti-cheat feature, simply follow these steps:

Wrap up

The referral program transforms customers into brand advocates, turning word-of-mouth into a strategic growth tool. By creating a rewarding, fair system that incentivizes genuine referrals, you enable your satisfied customers to naturally expand your business network through trusted recommendations.