Refund points

Set up automated point refunds for returns and cancellations

This feature is available for: All plans.

What is refunding points?

Refunding Points ensures customers get their points back when an order is canceled after using points to redeem a coupon. Both the money spent and points used are refunded, helping maintain trust and encourage continued engagement with your loyalty program..

Understanding the Rules

  • Enable Refund Points: Merchants activate the feature in Redeem Program settings.

  • Customer Redeems Points: The customer redeems points for a coupon.

  • Coupon Applied and Purchase Made: The customer applies the coupon and completes the purchase.

  • Order Cancellation: The store cancels the customer’s order.

  • Refund Process: The customer receives a refund of both the money spent and the points used, but not the coupon itself.

How to set up "Refund Points"

1

Go to Reward Programs

2

Click Redeem Programs

3

Select the Redeem program you want to turn on the Refund Points feature

4

Turn on Refund Points

Important note

Refunding Points only applies to fully canceled orders. If an order is partially canceled, points used for the removed items will not be refunded.

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