Joy Loyalty Help Center
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  • WELCOME
  • QUICK START
  • CUSTOMERS
    • Customer management
    • Import customer data
    • Customers' types and segment
    • Generate customer QR code
    • Excluding customers from loyalty program
  • REWARD PROGRAMS
    • Earning programs
      • Place order
      • Place subscription
      • Sign up
      • Sign up newsletters
      • Birthday reward
      • Write review
      • Social activity
      • Google reviews
      • Fill out a survey
      • Visit website
      • Streak bonus challenge
      • Custom program
    • Redeeming programs
      • Discount program
      • Free gift program
      • Free shipping program
      • Coupon list at checkout
      • Redeem at checkout page
    • Rule engine
    • Referrals
      • Referral flow explained
    • Milestone
    • Advanced settings
      • Point Expiration
      • Refund points
      • Pending Points
      • Discount Combination
      • Channels for reward programs
    • Sandbox mode
  • MEMBERSHIP
    • Member exclusive deal
    • VIP Tiers
      • Tier Assessment
      • Tier Privileges
        • Exclusive products for VIPs
      • Automated notifications
    • Partner Tiers
  • EMBEDDED CONTENT
    • Loyalty landing page
      • Hero banner
      • How it works
      • Ways to earn
      • Ways to redeem
      • Rewards activity
      • Referral program
      • VIP Tier benefits
      • Sign-up banner
      • Loyalty Program FAQs
      • Coming soon teaser
      • My rewards
      • Create AI-Generated Icons for Loyalty Page
      • Loyalty page improvement 3/2025
    • Account page
      • Loyalty Dashboard
      • Rewards Redemption
      • Referral Management
    • Product page
      • Product referral
      • Point calculator
    • Checkout page
      • All discounts
      • Available rewards
      • Quick redeem
  • BRANDING
    • Widget design
    • Referrals
    • Sign up block
      • Display Sign up block
    • Customer login
    • Visit website popup
    • Reward reminder
  • ACTIVITIES
  • ANALYTICS
  • INTEGRATIONS
    • Theme Integration
    • Product reviews
      • Air Reviews
      • Judge.me
      • Yotpo
      • Fera Product Reviews
    • Chat Apps
      • Chatty
      • Gorgias
    • Email Marketing & SMS
      • Joy and Klaviyo
      • Joy and Sendlane
      • Joy and Drip
      • Joy and Mailchimp
      • Joy and Omnisend
      • Joy and PushOwl
    • Subscription
      • Joy Subscription
      • Shopify Subscription
      • Joy and Recharge Subscription
    • Inventory management
      • Avada Order Limits Quantity
    • Integrate with Shopify flow
      • Shopify Flow: Klaviyo and Joy Loyalty
      • Shopify Flow: Tydal and Joy Loyalty
      • Shopify Flow: Growave and Joy Loyalty
      • Shopify Flow: Loox and Joy Loyalty
      • Shopify Flow: Okendo and Joy Loyalty
      • Shopify Flow: Reviews.io and Joy Loyalty
      • Shopify Flow: Stamped.io and Joy Loyalty
      • Shopify Flow: Yotpo and Joy Loyalty
      • Shopify Flow: Store credit
      • Shopify Flow: Zigpoll and Joy Loyalty
  • TRANSLATIONS
  • NOTIFICATIONS
    • Automated notifications
    • Get started + Joy's Triggers
  • POS
    • Use Joy in POS workflow
    • Add Joy to Shopify POS
  • SETTINGS
    • General
      • Customer eligibility
      • Deeplink
      • Customer behavior settings
      • Custom point label
    • Color
      • Loyalty page button color
      • The art of crafting your loyalty page's
    • Email
    • Order
      • Add tags for orders and customers
    • In-app languages
    • Developers
      • Integrate the Joy Loyalty widget to Hydrogen
      • Manage tags
  • MIGRATION
    • Migration from Stamped to Joy Loyalty
    • Migration from Smile to Joy Loyalty
    • Migration from Rivo to Joy Loyalty
    • Migration from Appstleâ„  Loyalty & Rewards to Joy Loyalty
    • Migration from Loyalty Lion to Joy Loyalty
    • Migration from BON Loyalty to Joy Loyalty
    • Migration from Yotpo Loyalty to Joy Loyalty
    • Migrate Tiers
  • KNOWLEDGE HUB
    • FAQs
  • FAQs
    • The complete Joy Loyalty onboarding guide
    • How to setup earning rate on special occasion
    • Logged out but coupons still applied
    • Does manual point adjusting affect VIP tier status?
  • Privacy Policy
  • PRODUCT ROADMAP
    • Changelog
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On this page
  • What is "Analytics" feature?
  • Why do you need this feature?
  • Key metrics at a glance
  • Monitor Your Performance

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ANALYTICS

The Analytics page offers valuable insights into loyalty points, revenue, and customer behavior, helping you track and optimize your store's performance.

PreviousACTIVITIESNextINTEGRATIONS

Last updated 4 months ago

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Who can use this feature?

This feature is available in all plans.

What is "Analytics" feature?

The Analytics feature is your business intelligence hub – a powerful dashboard that transforms raw customer data into actionable insights, helping you understand and optimize your loyalty program's performance.

Why do you need this feature?

This feature is important because it provides valuable insights into customer behavior, revenue, and loyalty points. These data points allow you to make informed strategic decisions, optimize the customer experience, and improve the performance of your online store. By understanding customer trends and preferences, you can drive revenue growth and build long-term relationships with your customers.

Key metrics at a glance

Go to the Joy: Loyalty Program app and click on "Analytics" in the left-hand menu.

  • Revenue by Joy: Revenue generated from orders using discounts issued by JoyComment

  • Loyalty members: Customers who joined your loyalty programComment

  • Referred revenue: Total sales generated by referral programComment

  • Redemption rate: Percentage of customers redeeming points all-timeComment

  • Points earned: Total points earned by your customersComment

  • Points redeemed: Total points redeemed by your customers

Monitor Your Performance

This dashboard gives a simple overview of key metrics, including:

Customize Your Dashboard View

Click the calendar icon to choose time period and analyze trends

Data Breakdown

Data breakdown of loyalty program metrics provides valuable insights into customer behavior, program effectiveness, and revenue generation across various channels

  • Revenue by Joy: Revenue from orders using Joy discounts boosts customer engagement, encourages repeat purchases, and drives sales growth

  • Loyalty members

1

Take a look at insights into your loyalty members, including details on new members and those in the VIP Tier

2

Click "View report" to access a detailed breakdown

3

Scroll down you will see the Customer level engagement to track behavior, measure program effectiveness, personalize experiences, and optimize strategies for better loyalty and retention (how many members in each tier and members are at risk and dormat (reduce activity and value, and minimal participation)

  • Referred revenue

1

Take a look at data on customer referrals, including the number of referrals made and their impact on your store

2

Click "View report" to explore detailed performance data

  • Redemption rate

1

Take a look at an overview of points earned, redeemed, and overall point activity in your loyalty program

2

Click "View report" to explore detailed performance data

  • Points earned: Total points earned by your customers reflect their engagement and loyalty, helping you track participation and reward frequent shoppers

  • Points redeemed: Total points redeemed by your customers show how they are using their rewards, indicating the effectiveness of your loyalty program and customer satisfaction

That's it! Unlock the full potential of your loyalty program! Explore Joy Analytics today and drive smarter, data-driven growth.