Joy loyalty's roadmap
October 2025
Joy AI (Beta)
Joy has just launched a new AI Chat Assistant 🤖 — your smart companion that helps you:
Instantly answer any questions about the app
Troubleshoot setup or technical issues
Learn loyalty best practices and growth tips ...and much more, all in one place!
Unlimited Customizable Loyalty Page
Build your loyalty page exactly the way you imagine it. Share your ideas — we’ll bring them to life, with no limits.
Recommended Apps in Dashboard
Discover apps that integrate well with Joy right from your dashboard.
Scheduled Status for Programs
Programs starting in the future are now shown as “Scheduled” — no more confusion before launch.
Referral Eligibility Options
Choose who can be referred (new, guest, or first-time buyers) to ensure fair use and clean data.
New Shopify Flow Actions/ Triggers
Reward coupon: Send coupons automatically via Shopify Flow.
Revoke coupon: Revoke unused coupons through automation.
Admin point adjustment trigger: Trigger Flow when points are manually added or removed.
September 2025
Big Update Birthday Program
Let users preview, preselect, and earn multiple birthday rewards. Each VIP tier can have its own birthday setup.
Birthday Reward Notification Popup
Notify users when their birthday reward is ready to claim — boosting engagement and reward redemption rate.
Birthday Input UI Update
A simpler but more intuitive birthday input interface for smoother UX.
Redeem in Cart Drawer
Users can now redeem coupons directly inside the cart drawer — faster checkout, fewer steps and better conversion.
August 2025
Anniversary Rewards
Celebrate customer member date (e.g., 6 months, 1 year) with special rewards — helping merchants increase emotional engagement and loyalty.
Export Activity Data
Export customer activity data anytime for deeper insights and campaign performance tracking.
Customer Detail Page Revamp
A fresh layout showing customer metrics, tier info, and integration status — all in one place.
Import VIP Tier Data
Now you can easily import or update customer tier levels in bulk for more accurate VIP management.
Revoke All Coupons
Not just revoke point redeemed coupons, you now can revoke all coupon types (birthday, milestone, referral,.. coupons)
Auto Assign to Subscription Tier
Automatically assign or remove customers from exclusive VIP tiers based on their subscription plan status.
Lock Earning Condition at Order Creation
This new feature allow you to locked all rules at the moment of order creation — keeping rewards accurate even if rules change later.
Cart Drawer View Mode
Not just widget view mode, a modern, simplified cart drawer design for smoother on-site loyalty interactions.
Relaunch VIP Program Confirmation Popup
When relaunching VIP programs , a confirmation popup added to prevent accidental updates and take change notes.
POS Loyalty Extension in Customer Details
Redeem coupons right from the POS Cart/Customer Detail — no need to jump back to the Joy app. Smooth and faster checkout for in-store staff.
Dynamic Discount – Max Limit by Cart Value
Add flexible discount limits based on cart value. Keeps discounts proportional and prevents over-rewarding on high-value carts.
Reward Celebration Block (Thank You Page)
Display earned points and a celebration message right after checkout. Perfect for emotional engagement and driving the next action with a custom CTA.
July 2025
Referral Block on Thank You Page
Add a referral block right after checkout so customers can easily share your store and bring in new buyers.
Referral Limit per Customer
Set how many friends each customer can refer to prevent overuse and keep referral rewards under control.
Customer Activity Update
Improved activity tracking in customer profiles — more accurate events like tier changes and order-based point updates.
Growth Rewards for Merchants
Let's growth together! Earn free order credits when you reach assisted order milestones — rewarding your growth with Joy.
Milestone Program – More Reward Options
Add new reward types for milestones: discount amount, discount %, or free shipping — more flexibility for your loyalty campaign
Weekend-only Earning Rule
Place orrder program -Run exclusive weekend promotions like double or triple points by setting dynamic earning rules for Saturday and Sunday.
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