> For the complete documentation index, see [llms.txt](https://help.joy.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.joy.so/migration/migrate-tiers.md).

# Migrate Tiers

### Import vs Migrate

Your basic customer import feature is only available for importing points and Birth dates.

{% stepper %}
{% step %}
Contact our Customer Success Agents to enable the advanced migration features

<figure><img src="/files/Je9g4mePsQU2ahF8FwEg" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Navigate to Setting, then Migration to start migrate your data from your prior platform

<figure><img src="/files/L0REtVhfmT6sdPlsdf3y" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Upload the file that was exported from your prior loyalty program

<figure><img src="/files/5XrAqu8I3ZhDYYGuJltg" alt=""><figcaption></figcaption></figure>

Match tier thresholds with your uploaded file and set tier rules based on total spending or points earned.
{% endstep %}

{% step %}
Click on **save** and check

It will take up to 20 minutes for your customer to sync successfully, but on average it takes 5-6 minutes
{% endstep %}
{% endstepper %}


---

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