Migrate Tiers 🆕
Welcome to Joy, the Customer retention and engagement platform.
Import vs Migration
Your basic customer import feature is only available for importing points and Birth dates.
Please contact our Customer Success Agents to enable the advanced migration features.
After receiving the Customer Success help, please navigate to Setting, then Migration to start migrate your data from your prior platform.
Now, you can upload the file that was exported from your prior loyalty program:
You will be able to match each tier threshold with the tiers found inside your uploaded file. You can even set different tier rules for your tiers: calculation by total spending or calculation by total points earned.
After that, click on save and check. It will take up to 20 minutes for your customer to sync successfully, but on average it takes 5-6 minutes.
Please contact us if you encounter any errors or have any question.
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Need help? Check out Frequently Asked Questions.👇
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