# Migrate Tiers

### Import vs Migrate

Your basic customer import feature is only available for importing points and Birth dates.

{% stepper %}
{% step %}
Contact our Customer Success Agents to enable the advanced migration features

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-a20040c3a546fbd0dc6587a765828af4a2d0c9d7%2FLive%20chat%20tiers%20(2).gif?alt=media" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Navigate to Setting, then Migration to start migrate your data from your prior platform

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-ebb64401f1fef4405490c9e8e8c915ac8908e6f3%2FMigration%20screen%20(2).gif?alt=media" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Upload the file that was exported from your prior loyalty program

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-ff390ffeb5688b36a0cd6e39b6b0be9d335a30e7%2FMigration%20upload%20(2).gif?alt=media" alt=""><figcaption></figcaption></figure>

Match tier thresholds with your uploaded file and set tier rules based on total spending or points earned.
{% endstep %}

{% step %}
Click on **save** and check

It will take up to 20 minutes for your customer to sync successfully, but on average it takes 5-6 minutes
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{% endstepper %}