Migrate Tiers
Seamlessly migrate your existing loyalty tiers into Joy Loyalty
Import vs Migrate
Your basic customer import feature is only available for importing points and Birth dates.
Contact our Customer Success Agents to enable the advanced migration features
Go to Customers → More actions → Migration.
Migration is turned on by our support team. If you don't see Migration under More actions, contact us via live chat and we'll turn it on for your store, then start migrating your data from your prior platform.
Upload the file that was exported from your prior loyalty program
Match tier thresholds with your uploaded file and set tier rules based on total spending or points earned.
Click on save and check
It will take up to 20 minutes for your customer to sync successfully, but on average it takes 5-6 minutes