Sending settings
Choose how, when and from whom your alerts are sent. These settings apply to every alert.
Overview
Every alert shares three settings: the sending method, the send schedule and the sender details. You set them once.
To find them, go to Apps > Joy Wishlist > Settings from your Shopify admin, then open the Notifications tab.
Sending method
Step 1 on the Notifications page. Pick who sends your alert emails. This choice applies to every alert.
- Joy Wishlist built-in email: Joy Wishlist designs and sends the emails. You don't need another app. Best for stores that don't use a marketing app, or want alerts running right away.
- Marketing app: a marketing app you already use, such as Klaviyo or Omnisend (coming soon), sends the emails. Best for stores that already send their emails from a marketing app and want wishlist alerts in the same place.
Choosing Marketing app? You still complete every step on the Notifications page. Joy Wishlist decides when each alert fires and passes it to your marketing app to send. So set up and turn on Back in stock, and set the send schedule, the same as with built-in email. One thing changes on the page: the last step, Sender details, becomes Connect your marketing app. You then build the email flow in that app.
Wallet pass (optional): in the same section, turn on Also send to Wallet pass to push your alerts to shoppers' lock screens through their Apple Wallet or Google Wallet pass. Wallet pass only turns email off and sends alerts through Wallet pass alone. Both need Joy Loyalty on the Advanced plan or higher. For the setup, see Wallet pass alerts.
Send schedule
Step 3 on the Notifications page. Choose when emails go out. This applies to every alert.
- Send at a set time (default): at most one email a day per shopper, around the time you pick (default 10:00), in their local time. Best for everyday restocks, when a tidy daily email matters more than speed.
- Immediately: goes out as soon as an item is back, after a short grouping window (default 10 minutes) that combines items restocked together into one email. Best for limited or fast-selling stock, when shoppers need to know before it sells out again.
If we can't detect a shopper's time zone, emails follow your shop's time zone.
Sender details
Step 4 on the Notifications page. Choose who the email comes from.
- Default: sends from
[email protected]under your store name. No setup needed. You can change the From name (your store name by default). Best for starting right away, or if you don't have an email address on your own domain. - Custom: sends from your own email address, once you verify it and turn it on. Best for stores with their own email domain. Shoppers see your address in the inbox, which builds trust and improves deliverability.
Send from your own address
Choose Custom under Sender email info, then:
- Custom email sender: enter your email and name, click Send verification email, confirm from your inbox, then click Turn on.
- Custom sending domain (optional): add your root domain and a subdomain (we recommend
send), add the DNS records at your domain provider, then verify. Once verified, any sender on that domain is verified too.
Until your custom sender is verified and turned on, emails keep going out from the default address.
Logo and reply-to
- Sender email logo: shown at the top of every alert email. Use a square image, 32×32px recommended.
- Reply-to address: where shopper replies go.
With a marketing app
With Marketing app, this step is Connect your marketing app instead. Click Connect an app in Integrations and connect your app.
FAQ
Q: Can I send emails right away instead of once a day?
A: Yes. Choose Immediately in the send schedule.
Q: Can I send from my own email address?
A: Yes. Choose Custom in Sender details and verify your address.