Reward by order status
Choose when an order counts as completed before rewards are granted — when it's Paid or when it's Fulfilled. Applies to order points and referral rewards.
Choose when an order counts as completed before rewards are granted — when it's Paid or when it's Fulfilled. This applies to all order-based rewards: points earned from orders and referral rewards.
- Paid — Reward the customer once they pay for their order.
- Fulfilled — Reward the customer once their order is fulfilled.
This setting governs both order points-earning and referral rewards, so they share the same timing. It does not affect sign-up, birthday, or review rewards.
How to set it
Go to your Joy app → Settings → Order.
Under Reward by order status, select Paid or Fulfilled.
Click Save to apply.
When you reward on Fulfilled, two extra options become available — Display awaiting points and Lock earning conditions at order creation.
Referral rewards
Referral rewards follow this same setting. If you reward on Fulfilled, a referred order that's paid but not yet fulfilled shows as Awaiting fulfillment — not Pending — and the reward is granted automatically once you fulfill the order. See Referral flow explained.