Joy Loyalty Help Center
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  • WELCOME
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  • CUSTOMERS
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  • REWARD PROGRAMS
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  • EMBEDDED CONTENT
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      • Loyalty page improvement 3/2025
    • Account page
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      • Product referral
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  • BRANDING
    • Widget design
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  • ACTIVITIES
  • ANALYTICS
  • INTEGRATIONS
    • Theme Integration
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      • Shopify Flow: Klaviyo and Joy Loyalty
      • Shopify Flow: Tydal and Joy Loyalty
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      • Shopify Flow: Loox and Joy Loyalty
      • Shopify Flow: Okendo and Joy Loyalty
      • Shopify Flow: Reviews.io and Joy Loyalty
      • Shopify Flow: Stamped.io and Joy Loyalty
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  • TRANSLATIONS
  • NOTIFICATIONS
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  • SETTINGS
    • General
      • Customer eligibility
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      • Custom point label
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      • Loyalty page button color
      • The art of crafting your loyalty page's
    • Email
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      • Add tags for orders and customers
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      • Integrate the Joy Loyalty widget to Hydrogen
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  • MIGRATION
    • Migration from Stamped to Joy Loyalty
    • Migration from Smile to Joy Loyalty
    • Migration from Rivo to Joy Loyalty
    • Migration from Appstle℠ Loyalty & Rewards to Joy Loyalty
    • Migration from Loyalty Lion to Joy Loyalty
    • Migration from BON Loyalty to Joy Loyalty
    • Migration from Yotpo Loyalty to Joy Loyalty
    • Migrate Tiers
  • KNOWLEDGE HUB
    • FAQs
  • FAQs
    • The complete Joy Loyalty onboarding guide
    • How to setup earning rate on special occasion
    • Logged out but coupons still applied
    • Does manual point adjusting affect VIP tier status?
  • Privacy Policy
  • PRODUCT ROADMAP
    • Changelog
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On this page
  • What is "Milestone" feature?
  • Why do you need "Milestone" feature?
  • How to set up "Milestone" feature?

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  1. REWARD PROGRAMS

Milestone

Set up milestone rewards that recognize significant spending achievements, offering customers extra incentives to continue engaging and purchasing from your store.

PreviousReferral flow explainedNextAdvanced settings

Last updated 2 months ago

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This feature is available for Advanced and Enterprise plans

What is "Milestone" feature?

The Milestone feature is an advanced customer engagement tool that rewards customers for achieving specific goals or reaching certain thresholds in their shopping journey. This feature offers four distinct milestone types, each designed to encourage different aspects of customer behavior and loyalty.

Why do you need "Milestone" feature?

Milestone Rewards is a new feature designed to enhance customer engagement and loyalty by setting up various reward milestones. Customers can earn points or free products by completing specific tasks or reaching certain milestones, making the shopping experience more interactive and rewarding.

How to set up "Milestone" feature?

1

Get access to "Milestone"

Choose Reward programs -> Go to Milestones

If you don't have any milestone rewards yet, click Add rule to start the setup

2

Set up "Milestone"

There are currently 5 programs within Milestone rewards

  • Number of orders milestone: Eg, extra 500 points for 3rd orders

  • Amount spent milestone: Eg, extra 500 points after spending over $500

  • Earned points milestone: Eg, extra 500 points after earning 1000 points

  • Number of reviews: Eg, extra 100 points for posting 3rd reviews

  • Inactivity milestone: Eg, 100 points for inactive customers for 3 months to incentivize them to come back.

With each milestone reward, follow this guide to set up the programs:

  • Rule information: Edit the name and duration of the milestone program

  • Milestone: Select the number of orders required to achieve the milestone and choose the reward customers will receive upon reaching it

There are two reward options for customers: Bonus Points or Free Products.

If you select Bonus Points, set the number of points customers will earn. If you choose Free Product, click on Browse product to select the reward

If you think that we should have more than Bonus points and Free products, chat with us via Livechat support to send a feature request

3

Activate "Milestone"

Hit Save to apply all your changes and press Turn on to activate your milestone program