Milestone

Set up milestone rewards that recognize significant spending achievements, offering customers extra incentives to continue engaging and purchasing from your store.

This feature is available for Advanced and Ultimate plans

What is "Milestone" feature?

The Milestone feature is an advanced customer engagement tool that rewards customers for achieving specific goals or reaching certain thresholds in their shopping journey. This feature offers four distinct milestone types, each designed to encourage different aspects of customer behavior and loyalty.

Why do you need "Milestone" feature?

Milestone Rewards is a new feature designed to enhance customer engagement and loyalty by setting up various reward milestones. Customers can earn points or free products by completing specific tasks or reaching certain milestones, making the shopping experience more interactive and rewarding.

How to set up "Milestone" feature?

1

Get access to "Milestone"

Choose Reward programs -> Go to Milestones

If you don't have any milestone rewards yet, click Add rule to start the setup

2

Set up "Milestone"

There are currently 7 programs within Milestone rewards

• Number of orders milestone: Eg, extra 500 points for 3rd orders

• Amount spent milestone: Eg, extra 500 points after spending over $500

• Earned points milestone: Eg, extra 500 points after earning 1000 points

• Number of reviews: Eg, extra 100 points for posting 3rd reviews

• Inactivity milestone: Eg, 100 points for inactive customers for 3 months to incentivize them to come back

• Subscription milestones: Reward subscribers for reaching specific billing cycle milestones. Learn more →

• Mixed milestone (NEW): Combine multiple action types into a single sequential journey — orders, reviews, referrals, and more. Learn more →

With each milestone reward, follow this guide to set up the programs:

• Rule information: Edit the name and duration of the milestone program

• Milestone: Select the number of orders required to achieve the milestone and choose the reward customers will receive upon reaching it

Reward options

There are several reward options for customers:

Reward type	Description	Example
Points	Set the number of points customers will earn	500 points
Store Credit	Award store credit (cash value) to customer's account	$10 credit
Discount Amount	Offer a fixed dollar amount discount	$10 off next order
Discount Percentage	Provide a percentage-based discount	15% off
Free Shipping	Give customers free shipping on their next order	Free shipping
Free Gift	Give customers free products, use Browse product to select	Free t-shirt

If you need additional reward options, contact us via Livechat support to send a feature request.

3

Activate "Milestone"

Hit Save to apply all your changes and press Turn on to activate your milestone program