Automated notifications
Setting up and managing automated email notifications
What are Notification Emails?
Joy automatically sends emails to customers when their reward points change — whether they earn, redeem, or reach new milestones. No manual effort needed.
Notifications apply to:
Reward Programs: Earn points, Redeem points, Birthday rewards, POS point redemption.
Referral Programs: Coupons for referrers and friends.
VIP Tiers: Notify customers when they reach VIP status.
Points Expiry: Reminders for expiring points.
Email Sender Options
Choose how to send notification emails:
Use Joy’s default sender.
Custom sender address.
Own SMTP for full control.
How to Customize Email Templates
Edit Template
Go to a program (e.g., Earn Points), click Edit on the email template

Customize Design & Content
Change Subject, Content, Call-to-Action Text, and upload your logo

Use Variables for Personalization
Available variables:
{{shop_name}}: Store name
{{earning_points}}: Points earned
{{earning_program}}: Program name
{{customer_name}}: Customer's name
{{customer_email}}: Customer's email
Preview & Test
Click Send Test, input your email, and check how it looks before going live

Managing Sent Emails
Go to Notifications > Manage Notifications
Search by customer email
Filter by status: Sent, Opened, Clicked, Failed.
Monitor and optimize email performance easily
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