Fill out a survey

Reward customers for sharing their valuable feedback

This feature is available for Free, Professional, Advanced and Enterprise plans

What is "Fill out a survey" feature?

The Fill Out a Survey feature is a strategic feedback collection tool that connects your customer feedback process with your loyalty program. This feature automates the reward process for customers who complete your surveys, creating an automated feedback loop that benefits both your business and your customers.

Why do you need this feature?

Feedback is a cornerstone for growth, offering insights into customer satisfaction, preferences, and areas for improvement. By incorporating Joy Loyalty's Fill Out a Survey Rewards, merchants can turn every completed survey into a win-win situation—valuable data for businesses and enticing rewards for customers.

How to set up this feature

1

Get access to "Fill out a survey"

Choose Reward programs -> Earning programs -> Click Add rule -> Choose Fill out a survey

2

Set up "Fill out a survey"

a. Program Information

• Program Name: Choose a clear and attractive name

• Description: Provide context

• Survey Link: Insert the survey URL

Survey apps embed links on store pages, like checkout. To maximize responses, retrieve survey links directly. Here’s how (using Zigpoll as an example):

b. Program Rule

Click on Create Shopify flow and follow our guide to create a flow connecting survey completion to reward distribution

Ensure the flow syncs loyalty points automatically to prevent manual errors

Pro Tip: Test the flow to ensure smooth functionality, then press Publish to store front