# Social activity

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This feature is available for the **Essential, Advanced and Ultimate** plans
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### What is "Social activity" feature?

The Social Activity feature is a customer engagement tool that rewards customers for interacting with your brand across various social media platforms. This feature allows you to create reward programs for specific social actions such as following your brand, liking posts, or sharing content on different social platforms.

### Why do you need this feature?

Social media is a powerful tool to engage customers and expand your brand’s reach. By offering rewards for specific social media actions, you encourage your customers to interact with your brand across different platforms while earning points in your loyalty program.

### How to set up this feature <a href="#how-it-works" id="how-it-works"></a>

{% stepper %}
{% step %}
**Get access to "Social activity"**

Choose **Reward programs** -> **Earning programs** -> Click **Add rule** -> Choose **Social activity**

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{% step %}
**Set up "Social activity"**

**a. Rule information**

* **Rule name:** Give each social reward program a clear name
* **Customer Action or Event:** Choose your customer action on any social platform from the dropdown
* **Social URL:** Provide the relevant URL based on the social action type
* **Start date** and **End date:** Define the activity duration for your program

<figure><img src="/files/SXyW3kORxcW2t7ZNeWnV" alt=""><figcaption></figcaption></figure>

b. **Reward rule**

* **Points to Issue:** Specify the number of points customers will earn for completing the action

<figure><img src="/files/SYYwhaOY6nP7FhmDIjla" alt=""><figcaption></figcaption></figure>
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{% step %}
**Save** your changes and press **Turn on** Write review program

<figure><img src="/files/wMFhZG3PXNsd4E0l9FMv" alt=""><figcaption></figcaption></figure>
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### FAQs

**Will the app verify if a customer has fully completed the social media action before awarding points?**

Due to technical limitations imposed by social media platforms, we’re unable to verify whether a customer has completed the action through direct APIs or webhooks.

However, similar to other loyalty programs, our app relies on a trust-based system. It guides customers to your social media profiles, and our data indicates that the majority of users follow through with the actions. Rest assured, most customers will engage with your social media as intended.

[<br>](https://help.joy.so/rewards-program/earning-programs/customers-reviews)


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