Place order

Set up and optimize the Place Order Rewards in your Shopify store’s loyalty program

This feature is available in All plans

What is "Place order" feature?

Place Order feature is a core component of Joy Loyalty that allows you to reward customers for their purchases. It automatically assigns points or rewards to customers when they complete an order on your store, based on rules you define.

Why do you need "Place order" feature?

Place Order Rewards are a key component of your loyalty program, rewarding customers every time they make a purchase. This not only incentivizes repeat purchases but also helps build long-term loyalty by offering something extra each time a customer places an order.

How to set up "Place order" feature on your store

1

Access Place order

Click on Reward programs

Go to Earning programs and you can access the list of programs here

2

Set up Place order

Select Place order program that you want change rules

Set up Rule information:

• Start date and end date: Set up your program duration

• Rounding method: Choose how you want orders handled when multiple rules exist

• Priority: The higher number represents the lower priority

3

Set up Reward rule

• Start when: Your program starts when someone placed order

• Check if: Set up and select condition type for your program

You can add additional conditions by clicking on Add criteria

• Action: Choose your reward method

• Based on Customer spending amount: Each time a customer makes a purchase, they earn points proportional to the amount they spend

• Fixed Points per order: Offer a fixed number of points for every order

Make sure to use the correct logic to ensure that your conditions work as intended

4

Protect your program by Anti-cheat settings

Click Turn on

Maximum Earning Points By This Rule: Set max points customers can earn from this rule

Set earning points limit: Limit how often points can be earned

Automatically revoke points for cancelled/refunded orders

5

Save to apply your changes

FAQs

1. What currency do you use to calculate the points rewards?

We work with the store's main currency which works in your Shopify admin.

All points will be converted to the main currency and then the reward rate will be implemented to this total amount.

1. Are shipping and taxes included in the calculation of points rewarded?

If you choose the reward customer on the amount they spent as below, then it is: no, they are not.

We will only add up the total price of the products matching the conditions (you can whitelist some of the products out of the program) in the order.