Place order

Set up and optimize the Place Order Rewards in your Shopify store’s loyalty program

This feature is available in All plans

What is "Place order" feature?

Place Order feature is a core component of Joy Loyalty that allows you to reward customers for their purchases. It automatically assigns points or rewards to customers when they complete an order on your store, based on rules you define.

Why do you need this feature?

Place Order Rewards are a key component of your loyalty program, rewarding customers every time they make a purchase. This not only incentivizes repeat purchases but also helps build long-term loyalty by offering something extra each time a customer places an order.

How to set up this feature on your store

1

Access Place order

Click on Reward programs

Go to Earning programs and you can access the list of programs here

2

Program information

• Program name: Enter a descriptive name

• Description: Define your points formula using the format

• Date range:

  • Static date: Fixed start and end dates

  • Dynamic date: Open-ended program with just a start date

3

Reward settings

Apply for: choose the members that can earn points in the program

Rewarding method: choose the way customers can earn points

Check if: Set up and select condition type for your program

• Reward availability: choose how conditions apply

  • All conditions are met: Customer must satisfy every condition

  • Any conditions are met: Customer must satisfy at least one condition

• Set specific criteria for:

  • Customer: Target based on customer attributes

  • Order: Apply rules based on order details

  • Product: Set conditions for specific products

  • Collection: Apply rules to product collections

Make sure to use the correct logic to ensure that your conditions work as intended

4

Rewarding conditions

Rounding and priority: choose rounding method

Reward points for additional fee

5

Protect your program by Fraud prevention setup

Click Turn on

Maximum Earning Points By This Rule: Set max points customers can earn from this rule

Set earning points limit: Limit how often points can be earned

Automatically revoke points for cancelled/refunded orders

6

Save to apply your changes

FAQs

1. What currency do you use to calculate the points rewards?

We work with the store's main currency which works in your Shopify admin.

All points will be converted to the main currency and then the reward rate will be implemented to this total amount.

1. Are shipping and taxes included in the calculation of points rewarded?

If you choose the reward customer on the amount they spent as below, then it is: no, they are not.

We will only add up the total price of the products matching the conditions (you can whitelist some of the products out of the program) in the order.

1. How can I exclude orders from other platforms in my loyalty program?

You can use the "Check if" conditions to exclude orders coming from non-Shopify sources. In your loyalty program settings:

Go to the "Check if" section > Select "Order" > Choose "exclude orders by tags" > Add the tag that identifies non-Shopify orders or the platform you don't want to add rewards (e.g., "external-platform")

1. Do I need to tag my external orders?

Yes. You'll need to ensure all orders from external platforms are consistently tagged in your Shopify admin.