Joy Loyalty Help Center
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  • WELCOME
  • QUICK START
  • CUSTOMERS
    • Customer management
    • Import customer data
    • Customers' types and segment
    • Generate customer QR code
    • Excluding customers from loyalty program
  • REWARD PROGRAMS
    • Earning programs
      • Place order
      • Place subscription
      • Sign up
      • Sign up newsletters
      • Birthday reward
      • Write review
      • Social activity
      • Google reviews
      • Fill out a survey
      • Visit website
      • Streak bonus challenge
      • Custom program
    • Redeeming programs
      • Discount program
      • Free gift program
      • Free shipping program
      • Coupon list at checkout
      • Redeem at checkout page
    • Rule engine
    • Referrals
      • Referral flow explained
    • Milestone
    • Advanced settings
      • Point Expiration
      • Refund points
      • Pending Points
      • Discount Combination
      • Channels for reward programs
    • Sandbox mode
  • MEMBERSHIP
    • Member exclusive deal
    • VIP Tiers
      • Tier Assessment
      • Tier Privileges
        • Exclusive products for VIPs
      • Automated notifications
    • Partner Tiers
  • EMBEDDED CONTENT
    • Loyalty landing page
      • Hero banner
      • How it works
      • Ways to earn
      • Ways to redeem
      • Rewards activity
      • Referral program
      • VIP Tier benefits
      • Sign-up banner
      • Loyalty Program FAQs
      • Coming soon teaser
      • My rewards
      • Create AI-Generated Icons for Loyalty Page
      • Loyalty page improvement 3/2025
    • Account page
      • Loyalty Dashboard
      • Rewards Redemption
      • Referral Management
    • Product page
      • Product referral
      • Point calculator
    • Checkout page
      • All discounts
      • Available rewards
      • Quick redeem
  • BRANDING
    • Widget design
    • Referrals
    • Sign up block
      • Display Sign up block
    • Customer login
    • Visit website popup
    • Reward reminder
  • ACTIVITIES
  • ANALYTICS
  • INTEGRATIONS
    • Theme Integration
    • Product reviews
      • Air Reviews
      • Judge.me
      • Yotpo
      • Fera Product Reviews
    • Chat Apps
      • Chatty
      • Gorgias
    • Email Marketing & SMS
      • Joy and Klaviyo
      • Joy and Sendlane
      • Joy and Drip
      • Joy and Mailchimp
      • Joy and Omnisend
      • Joy and PushOwl
    • Subscription
      • Joy Subscription
      • Shopify Subscription
      • Joy and Recharge Subscription
    • Inventory management
      • Avada Order Limits Quantity
    • Integrate with Shopify flow
      • Shopify Flow: Klaviyo and Joy Loyalty
      • Shopify Flow: Tydal and Joy Loyalty
      • Shopify Flow: Growave and Joy Loyalty
      • Shopify Flow: Loox and Joy Loyalty
      • Shopify Flow: Okendo and Joy Loyalty
      • Shopify Flow: Reviews.io and Joy Loyalty
      • Shopify Flow: Stamped.io and Joy Loyalty
      • Shopify Flow: Yotpo and Joy Loyalty
      • Shopify Flow: Store credit
      • Shopify Flow: Zigpoll and Joy Loyalty
  • TRANSLATIONS
  • NOTIFICATIONS
    • Automated notifications
    • Get started + Joy's Triggers
  • POS
    • Use Joy in POS workflow
    • Add Joy to Shopify POS
  • SETTINGS
    • General
      • Customer eligibility
      • Deeplink
      • Customer behavior settings
      • Custom point label
    • Color
      • Loyalty page button color
      • The art of crafting your loyalty page's
    • Email
    • Order
      • Add tags for orders and customers
    • In-app languages
    • Developers
      • Integrate the Joy Loyalty widget to Hydrogen
      • Manage tags
  • MIGRATION
    • Migration from Stamped to Joy Loyalty
    • Migration from Smile to Joy Loyalty
    • Migration from Rivo to Joy Loyalty
    • Migration from Appstle℠ Loyalty & Rewards to Joy Loyalty
    • Migration from Loyalty Lion to Joy Loyalty
    • Migration from BON Loyalty to Joy Loyalty
    • Migration from Yotpo Loyalty to Joy Loyalty
    • Migrate Tiers
  • KNOWLEDGE HUB
    • FAQs
  • FAQs
    • The complete Joy Loyalty onboarding guide
    • How to setup earning rate on special occasion
    • Logged out but coupons still applied
    • Does manual point adjusting affect VIP tier status?
  • How to change customer after-login redirect destination
  • Privacy Policy
  • PRODUCT ROADMAP
    • Changelog
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On this page
  • What is "Loyalty Program FAQs" feature?
  • Why do you need this feature?
  • How to set up Loyalty Program FAQs
  • Adding FAQ and arranging their order

Was this helpful?

  1. EMBEDDED CONTENT
  2. Loyalty landing page

Loyalty Program FAQs

Add an Loyalty Program FAQs to your loyalty page, helping customers quickly find answers and better understand your program.

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Last updated 2 months ago

Was this helpful?

This feature is available in all plans.

What is "Loyalty Program FAQs" feature?

The Loyalty Program FAQs is a powerful tool that lets you create a dedicated section on your loyalty page to answer your customers' most common questions. Think of it like a helpful information booth that's always ready to provide quick answers and clear up any confusion about your loyalty program.

Why do you need this feature?

Loyalty Program FAQs on the loyalty page to provide customers with quick answers to common questions, enhancing their understanding of the loyalty program. This helps reduce customer confusion, saves time for both the store and customers, and improves overall satisfaction.

Having FAQs also builds trust by addressing concerns proactively, making it easier for customers to engage with and join the program.

How to set up Loyalty Program FAQs

1

Navigate to Embedded Content on your left menu, then click on Set up in the Loyalty Program FAQs

2

Select Set up in the Loyalty Program FAQs

3

Select View theme editor to activate the Loyalty Program FAQs

4

In Theme settings, add the Joy: Loyalty Program FAQs and customize the block’s colors and description to match your store’s theme

5

Click "save" to enable your Loyalty Program FAQs in your loyalty page

Adding FAQ and arranging their order

1

Navigate to Embedded content, then choose "Set up" Loyalty Program FAQs

2

In the Frequently asked questions, you can drag and drop FAQs to arrange their display order or click "Add FAQ" for a new question and answer set

3

If you don't want to manually create the FAQs, you can use the AI Generate FAQs feature. This will automatically generate your FAQs list based on your program setting. You can choose which FAQ items you want to keep, and later on, you can update them to match your brand tone.

4

If you want to edit that Q&A set, click on Edit

5

Preview your setting by clicking on View theme editor