Free shipping program

Let's see how you can create a program where customers can redeem points for free shipping, removing delivery costs as a barrier to purchase.

This feature is available for Pro, Advanced and Enterprise plan

What is "Free shipping program" feature?

Free shipping program lets customers redeem their points for free shipping on their orders. When customers use their points, they receive a unique coupon code that removes shipping costs from their purchase. For example, customers might spend 100 points to get free shipping on their next order.

Why do you need this feature?

Free shipping is one of the most powerful incentives in e-commerce. By letting customers use points for free shipping, you can reduce cart abandonment, encourage larger purchases, and provide a compelling reason for customers to return to your store. This feature is particularly effective for stores that deal with significant shipping costs or compete with marketplaces offering free shipping.

How to set up this feature

1

Get access to "Free shipping program"

Choose Reward programs -> Redeeming programs -> Go to Free shipping program and select Add more

2

Set up "Free shipping program"

• Setup rewards: Enter a program name (e.g., "Free Shipping Rewards")

• Redeemed value: Set points requirement (e.g., 100 points for free shipping)

• Minimum order requirement:

• Condition:

  • Discount combinations: Choose if free shipping can be combined with Order discounts or Product discounts

  • Sales channels: Pick where customers can redeem

  • Usage restrictions: Choose whether everyone or only customer who redeemed can get your discount

• Coupon expiration date: Set coupon expiration date

• Refund points: Configure refund points option for cancelled orders

• Discount code's prefix: Choose discount code prefix

FAQs:

Can customers exchange their coupons back for points?

Yes, you can convert customers' unused coupons back into points upon their request. This is merchant-only control — Customers must contact merchants for refunds.

You can revoke coupon in customer profile.