# Free shipping program

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This feature is available for Pro, Advanced and Ultimate
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### What is "Free shipping program" feature?

**Free shipping program** lets customers redeem their points for free shipping on their orders. When customers use their points, they receive a unique coupon code that removes shipping costs from their purchase. For example, customers might spend 100 points to get free shipping on their next order.

### Why do you need this feature?

**Free shipping** is one of the most powerful incentives in e-commerce. By letting customers use points for free shipping, you can reduce cart abandonment, encourage larger purchases, and provide a compelling reason for customers to return to your store. This feature is particularly effective for stores that deal with significant shipping costs or compete with marketplaces offering free shipping.

### How to set up this feature

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**Get access to "Free shipping program"**

Choose **Reward programs** -> **Redeeming programs** -> Go to **Free shipping program** and select **Add more**

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**Set up "Free shipping program"**

* **Setup rewards**: Enter a program name (e.g., "Free Shipping Rewards")
* **Redeemed value**: Set points requirement (e.g., 100 points for free shipping)
* **Minimum order requirement**:

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-d71fc98b51e23b8415bb6b92edbff9ddc27a2e0f%2Fimage%20(351)%20(2).png?alt=media" alt=""><figcaption></figcaption></figure>

* **Condition**:
  * **Discount combinations**: Choose if free shipping can be combined with **Order discounts** or **Product discounts**
  * **Sales channels**: Pick where customers can redeem
  * **Usage restrictions**: Choose whether everyone or only customer who redeemed can get your discount
* **Coupon expiration date**: Set coupon expiration date
* **Refund points**: Configure refund points option for cancelled orders
* **Discount code's prefix**: Choose discount code prefix

<figure><img src="https://1367962225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpAxc1paAgix94BNLrez8%2Fuploads%2Fgit-blob-fb2b5172eaa218813e5b61c6929b25fe531fa4a3%2Fimage%20(352)%20(2).png?alt=media" alt=""><figcaption></figcaption></figure>
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**FAQs:**

**Can customers exchange their coupons back for points?**

Yes, you can convert customers' unused coupons back into points upon their request. This is merchant-only control — Customers must contact merchants for refunds.

You can revoke coupon in customer profile.