FAQs overview

Answers to common questions about Joy Loyalty setup, features, and behavior.

Common questions from merchants using Joy Loyalty. If you can't find your answer here, reach out to support from the Joy app.

Getting started

• The complete Joy Loyalty onboarding guide — full walkthrough for new merchants

Earning & rewards

• How to set up earning rate on special occasions

Points & VIP tiers

• Does manual point adjustment affect VIP tier status?

Coupons & redemption

• Logged out but coupons still applied