# FAQs overview

Common questions from merchants using Joy Loyalty. If you can't find your answer here, reach out to support from the Joy app.

### Getting started

* [The complete Joy Loyalty onboarding guide](https://help.joy.so/faqs/the-complete-joy-loyalty-onboarding-guide) — full walkthrough for new merchants

### Earning & rewards

* [How to set up earning rate on special occasions](https://help.joy.so/faqs/how-to-setup-earning-rate-on-special-occasion)

### Points & VIP tiers

* [Does manual point adjustment affect VIP tier status?](https://help.joy.so/faqs/does-manual-point-adjusting-affect-vip-tier-status)

### Coupons & redemption

* [Logged out but coupons still applied](https://help.joy.so/faqs/logged-out-but-coupons-still-applied)


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