# Import customer data

{% hint style="info" %}

* This feature is available for **All** plans.
  {% endhint %}

### Introduction

Joy Loyalty's customer data import and export features help you easily manage your customer data by exporting it into a CSV file, making necessary adjustments, and re-importing it seamlessly.

You can update customer points directly in the file, with positive values adding and negative values subtracting points. Additionally, you can add customers's birthday for consistency.

### How to import customer data

{% stepper %}
{% step %}
Choose **Customers** > Click **Import.**
{% endstep %}

{% step %}
There are 2 ways to edit the CSV file for importing customer data:

* Edit from our template file
* Edit from your own customer data file
  {% endstep %}

{% step %}
Select import actions you want to take in **Import actions** section.

* Add points to existing customer balances
* Reset existing customer's point balances
* Update the birthday for existing customers
  {% endstep %}

{% step %}
Select **Add file** to add your customer data file.
{% endstep %}

{% step %}
Click **Import.**
{% endstep %}
{% endstepper %}

{% embed url="<https://app.arcade.software/share/vC4GwHlm4vMH0xcY02aW>" %}

{% hint style="success" %}
**FAQ: Does adjusting a customer's points affect their tier status?**

Currently, adjusting a customer's points does not affect their tier status.

The customer's tier will only change according to the settings in [VIP Tier](https://help.joy.so/membership/vip-tiers#how-to-set-up-vip-tiers-feature) or if you manually adjust the tier on the customer's detailed information page.
{% endhint %}

{% hint style="warning" %}
**Important note:**

* You must name the column **'Birthday(MM/DD)'.**
* You must enter data in the format MM/DD (**xx month/ xx date**), for example: 03/03 is the correct format, while 3/3 is incorrect."
  {% endhint %}


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