# Import customer data

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* This feature is available for **All** plans.
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### Introduction

Joy Loyalty's customer data import and export features help you easily manage your customer data by exporting it into a CSV file, making necessary adjustments, and re-importing it seamlessly.

You can update customer points directly in the file, with positive values adding and negative values subtracting points. Additionally, you can add customers's birthday for consistency.

### How to import customer data

{% stepper %}
{% step %}
Choose **Customers** > Click **Import.**
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{% step %}
There are 2 ways to edit the CSV file for importing customer data:

* Edit from our template file
* Edit from your own customer data file
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{% step %}
Select import actions you want to take in **Import actions** section.

* Add points to existing customer balances
* Reset existing customer's point balances
* Update the birthday for existing customers
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{% step %}
Select **Add file** to add your customer data file.
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{% step %}
Click **Import.**
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{% embed url="<https://app.arcade.software/share/vC4GwHlm4vMH0xcY02aW>" %}

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**FAQ: Does adjusting a customer's points affect their tier status?**

Currently, adjusting a customer's points does not affect their tier status.

The customer's tier will only change according to the settings in [VIP Tier](https://help.joy.so/membership/vip-tiers#how-to-set-up-vip-tiers-feature) or if you manually adjust the tier on the customer's detailed information page.
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**Important note:**

* You must name the column **'Birthday(MM/DD)'.**
* You must enter data in the format MM/DD (**xx month/ xx date**), for example: 03/03 is the correct format, while 3/3 is incorrect."
  {% endhint %}