Joy Loyalty Help Center
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Joy Loyalty
Joy Loyalty
  • WELCOME
  • QUICK START
  • CUSTOMERS
    • Customer management
    • Import customer data
    • Customers' types and segment
    • Generate customer QR code
    • Excluding customers from loyalty program
  • REWARD PROGRAMS
    • Earning programs
      • Place order
      • Place subscription
      • Sign up
      • Sign up newsletters
      • Birthday reward
      • Write review
      • Social activity
      • Google reviews
      • Fill out a survey
      • Visit website
      • Streak bonus challenge
      • Custom program
    • Redeeming programs
      • Discount program
      • Free gift program
      • Free shipping program
      • Coupon list at checkout
      • Redeem at checkout page
    • Rule engine
    • Referrals
      • Referral flow explained
    • Milestone
    • Advanced settings
      • Point Expiration
      • Refund points
      • Pending Points
      • Discount Combination
      • Channels for reward programs
    • Sandbox mode
  • MEMBERSHIP
    • Member exclusive deal
    • VIP Tiers
      • Tier Assessment
      • Tier Privileges
        • Exclusive products for VIPs
      • Automated notifications
    • Partner Tiers
  • EMBEDDED CONTENT
    • Loyalty landing page
      • Hero banner
      • How it works
      • Ways to earn
      • Ways to redeem
      • Rewards activity
      • Referral program
      • VIP Tier benefits
      • Sign-up banner
      • Loyalty Program FAQs
      • Coming soon teaser
      • My rewards
      • Create AI-Generated Icons for Loyalty Page
      • Loyalty page improvement 3/2025
    • Account page
      • Loyalty Dashboard
      • Rewards Redemption
      • Referral Management
    • Product page
      • Product referral
      • Point calculator
  • BRANDING
    • Widget design
    • Referrals
    • Sign up block
      • Display Sign up block
    • Customer login
    • Visit website popup
    • Reward reminder
  • ACTIVITIES
  • ANALYTICS
  • INTEGRATIONS
    • Theme Integration
    • Product reviews
      • Air Reviews
      • Judge.me
      • Yotpo
      • Fera Product Reviews
    • Chat Apps
      • Chatty
      • Gorgias
    • Email Marketing & SMS
      • Joy and Klaviyo
      • Sendlane
      • Drip
      • Mailchimp
      • Omnisend
      • PushOwl
    • Subscription
      • Joy Subscription
      • Shopify Subscription
      • Recharge Subscription
    • Inventory management
      • Avada Order Limits Quantity
    • Integrate with Shopify flow
      • Shopify Flow: Klaviyo and Joy Loyalty
      • Shopify Flow: Tydal and Joy Loyalty
      • Shopify Flow: Growave and Joy Loyalty
      • Shopify Flow: Loox and Joy Loyalty
      • Shopify Flow: Okendo and Joy Loyalty
      • Shopify Flow: Reviews.io and Joy Loyalty
      • Shopify Flow: Stamped.io and Joy Loyalty
      • Shopify Flow: Yotpo and Joy Loyalty
      • Shopify Flow: Store credit
  • TRANSLATIONS
  • NOTIFICATIONS
    • Automated notifications
    • Get started + Joy's Triggers
  • POS
    • Use Joy in POS workflow
    • Add Joy to Shopify POS
  • SETTINGS
    • General
      • Customer eligibility
      • Deeplink
      • Customer behavior settings
      • Custom point label
    • Color
      • Loyalty page button color
      • The art of crafting your loyalty page's
    • Email
    • Order
      • Add tags for orders and customers
    • In-app languages
    • Developers
      • Integrate the Joy Loyalty widget to Hydrogen
      • Manage tags
  • MIGRATION
    • Migration from Stamped to Joy Loyalty
    • Migration from Smile to Joy Loyalty
    • Migration from Rivo to Joy Loyalty
    • Migration from Appstleâ„  Loyalty & Rewards to Joy Loyalty
    • Migration from Loyalty Lion to Joy Loyalty
    • Migration from BON Loyalty to Joy Loyalty
    • Migration from Yotpo Loyalty to Joy Loyalty
    • Migrate Tiers
  • KNOWLEDGE HUB
    • FAQs
  • FAQs
    • The complete Joy Loyalty onboarding guide
    • How to setup earning rate on special occasion
    • Logged out but coupons still applied
    • Does manual point adjusting affect VIP tier status?
  • Privacy Policy
  • PRODUCT ROADMAP
    • Changelog
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On this page
  • Introduction
  • Instruction for app installation on the POS system​
  • Add the version that suits your store​
  • Enable your POS programs
  • FAQs​
  • Important note
  • Wrap up

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  1. POS

Add Joy to Shopify POS

Guide on setting up Joy for in-store use through POS, making it easy to manage loyalty programs in brick-and-mortar settings.

PreviousUse Joy in POS workflowNextSETTINGS

Last updated 1 month ago

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This feature is available for Professional, Advanced, and Enterprise plans.

Introduction

Shopify POS allows for seamless integration of applications directly into the POS grid through extensions. This capability enhances the functionality at the point of sale, making transactions smoother for both retailers and customers.

With our Joy app, you can easily add this functionality to your Shopify POS grid, streamlining operations and improving the customer experience.

Instruction for app installation on the POS system

Make sure that you have installed our app and subscribed to the plan with the POS option enabled. If you haven't installed Joy yet, please proceed to install it first.

Once done, add Joy to your Shopify POS grid on your Point of Sale mobile app or desktop app by following the instructions below

  1. Point of Sale mobile app

You need to go to the POS app, then Add tile and Select App. When you see Joy: Loyalty Program, tap to Add

  1. Point of Sale desktop app

You should open the Point of Sale menu in the Shopify admin page, then get access to the POS apps. You can find Joy Loyalty Pos Extension and add it to your Smart grid tile. Follow the interactive guide below for detailed instructions.

Customers can choose between two versions of the Joy widget for Shopify POS: Joy Loyalty POS Extension and Joy: Loyalty program (Legacy).

  1. Previous Version (Joy: Loyalty Program): This legacy version is now deprecated. Initially, it displayed the balance and basic member information directly in the grid and allowed for redeeming discounts and percentages with fixed presets. Due to advancements in technology and customer feedback, we recommend migrating to the latest version for improved functionality and support.

Enable your POS programs

By default, the programs set up in your store are not automatically enabled for the POS channel. To ensure that your customers can earn and redeem points at the point of sale, you must actively select which earning and redeeming programs should be available on POS channels.

This is a common question we receive from our customers. If you encounter this error, make sure that:

  • You have subscribed to our Pro plan as POS integration is only available within this plan. If you are using the Joy Free plan, points will show as zero on POS.

  • The customer has enough points to redeem and use the reward

  • You have set up and enabled at least one redeem program for POS.

  • You have successfully connected Joy to the POS system.

  • Before being able to select any available program in Joy, you must first select the product and customer and ensure the Joy app is connected.

Important note

All the instructions just given are performed on Shopify POS. If you are using a different POS system, please contact us for assistance in integrating Joy into your POS.

Wrap up

Integrating Joy with Shopify POS makes loyalty rewards seamless. Install the app, enable programs, and use the latest Joy POS Extension for optimal functionality. For issues, check your plan, setup, and eligibility. Contact us for non-Shopify POS support!

Add the version that suits your store

New Version (Joy Loyalty POS Extension): Launched in 2024, leveraging the , this version enhances the POS interface with features like a modal for customer redemptions, inputs for greater flexibility, and the ability to see the member's status and name. It allows customers to redeem free products, locate existing coupons, and manage their loyalty details more effectively.

FAQs

I added a customer in POS but it still says no program available. What is the error and what should I do?

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Shopify POS UI extension
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Joy Loyalty Program
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