Add Joy to Shopify POS

Guide on setting up Joy for in-store use through POS, making it easy to manage loyalty programs in brick-and-mortar settings.

This feature is available for Professional, Advanced, and Enterprise plans.

Introduction

Shopify POS allows for seamless integration of applications directly into the POS grid through extensions. This capability enhances the functionality at the point of sale, making transactions smoother for both retailers and customers.

With our Joy app, you can easily add this functionality to your Shopify POS grid, streamlining operations and improving the customer experience.

Instruction for app installation on the POS system​

Make sure that you have installed our app Joy Loyalty Program and subscribed to the plan with the POS option enabled. If you haven't installed Joy yet, please proceed to install it here first.

Once done, add Joy to your Shopify POS grid on your Point of Sale mobile app or desktop app by following the instructions below

1. Point of Sale mobile app

You need to go to the POS app, then Add tile and Select App. When you see Joy: Loyalty Program, tap to Add

1. Point of Sale desktop app

You should open the Point of Sale menu in the Shopify admin page, then get access to the POS apps. You can find Joy Loyalty Pos Extension and add it to your Smart grid tile. Follow the interactive guide below for detailed instructions.

Add the version that suits your store​

Customers can choose between two versions of the Joy widget for Shopify POS: Joy Loyalty POS Extension and Joy: Loyalty program (Legacy).

1. New Version (Joy Loyalty POS Extension): Launched in 2024, leveraging the Shopify POS UI extension, this version enhances the POS interface with features like a modal for customer redemptions, inputs for greater flexibility, and the ability to see the member's status and name. It allows customers to redeem free products, locate existing coupons, and manage their loyalty details more effectively.

1. Previous Version (Joy: Loyalty Program): This legacy version is now deprecated. Initially, it displayed the balance and basic member information directly in the grid and allowed for redeeming discounts and percentages with fixed presets. Due to advancements in technology and customer feedback, we recommend migrating to the latest version for improved functionality and support.

Enable your POS programs

By default, the programs set up in your store are not automatically enabled for the POS channel. To ensure that your customers can earn and redeem points at the point of sale, you must actively select which earning and redeeming programs should be available on POS channels.

FAQs​

I added a customer in POS but it still says no program available. What is the error and what should I do?​

This is a common question we receive from our customers. If you encounter this error, make sure that:

• You have subscribed to our Pro plan as POS integration is only available within this plan. If you are using the Joy Free plan, points will show as zero on POS.

• The customer has enough points to redeem and use the reward

• You have set up and enabled at least one redeem program for POS.

• You have successfully connected Joy to the POS system.

• Before being able to select any available program in Joy, you must first select the product and customer and ensure the Joy app is connected.

Important note

All the instructions just given are performed on Shopify POS. If you are using a different POS system, please contact us for assistance in integrating Joy into your POS.

Wrap up

Integrating Joy with Shopify POS makes loyalty rewards seamless. Install the app, enable programs, and use the latest Joy POS Extension for optimal functionality. For issues, check your plan, setup, and eligibility. Contact us for non-Shopify POS support!