# Sign up newsletters

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This feature is available in **all plans**
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### What is "Sign up newsletters" feature?

The Newsletter Sign Up feature rewards customers for subscribing to your store's newsletter. Available in all Joy Loyalty plans, this feature helps grow your subscriber list while rewarding customer engagement through points.

### Why do you need this feature?

Offering rewards for newsletter sign-ups can be an effective way to grow your subscriber list and keep your customers engaged. By keeping your customers informed about your latest products, offers, and news, you can encourage repeat business and build stronger relationships with your customers.

### How to set up this feature

{% stepper %}
{% step %}
**Get access to "Sign up newsletters"**

Choose **Reward programs** -> **Earning programs** -> Click **Add rule** -> Choose **Sign up newsletters**

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{% step %}
**Set up "Sign up newsletters"**

a. **Rule information**

* **Rule name**: Enter the name of the earning reward program
* **Start date** and **End date**: Define the activity duration for your program

<figure><img src="/files/4H5s9rnExtLxCyivy8uT" alt=""><figcaption></figcaption></figure>

b. **Reward rule**

**Earning Points:** Input the number of points customers will receive when they subscribe to newsletters on your store

<figure><img src="/files/AGnToE7vmWz98X3grWtm" alt=""><figcaption></figcaption></figure>

c. **Sign up guide**

* **Guide name**: Choose your sign-up method with 3 options: **Sign up via Shopify footer form**, **Sign up via popup**, and **Blank**
* **Guide content**: Customize the content of your sign up guide here

<figure><img src="/files/Iirm3c8hcA7jGTOa3Qft" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Save** your changes and press **Turn on** Sign up newsletters program

<figure><img src="/files/EehVS6VqI0XxVMPgq119" alt=""><figcaption></figcaption></figure>
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### FAQs

#### My customers have subscribed but are still not getting points, why?

One of the most common causes is that you are using double-opt-in for the newsletter. This will make the marketing status in your Shopify as "pending" so our system can't add reward yet. It is the same with any form from any other apps: Klavyo form, Shopify form, etc. It is the Shopify marketing status that we process, not whether the form is submitted or not.

<figure><img src="/files/zpqEvU69YuN4MXMEohAg" alt=""><figcaption></figcaption></figure>


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