Joy Loyalty Help Center
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  • WELCOME
  • QUICK START
  • CUSTOMERS
    • Customer management
    • Import customer data
    • Customers' types and segment
    • Generate customer QR code
    • Excluding customers from loyalty program
  • REWARD PROGRAMS
    • Earning programs
      • Place order
      • Place subscription
      • Sign up
      • Sign up newsletters
      • Birthday reward
      • Write review
      • Social activity
      • Google reviews
      • Fill out a survey
      • Visit website
      • Streak bonus challenge
      • Custom program
    • Redeeming programs
      • Discount program
      • Free gift program
      • Free shipping program
      • Coupon list at checkout
      • Redeem at checkout page
    • Rule engine
    • Referrals
      • Referral flow explained
    • Milestone
    • Advanced settings
      • Point Expiration
      • Refund points
      • Pending Points
      • Discount Combination
      • Channels for reward programs
    • Sandbox mode
  • MEMBERSHIP
    • Member exclusive deal
    • VIP Tiers
      • Tier Assessment
      • Tier Privileges
        • Exclusive products for VIPs
      • Automated notifications
    • Partner Tiers
  • EMBEDDED CONTENT
    • Loyalty landing page
      • Hero banner
      • How it works
      • Ways to earn
      • Ways to redeem
      • Rewards activity
      • Referral program
      • VIP Tier benefits
      • Sign-up banner
      • Loyalty Program FAQs
      • Coming soon teaser
      • My rewards
      • Create AI-Generated Icons for Loyalty Page
      • Loyalty page improvement 3/2025
    • Account page
      • Loyalty Dashboard
      • Rewards Redemption
      • Referral Management
    • Product page
      • Product referral
      • Point calculator
    • Checkout page
      • All discounts
      • Available rewards
      • Quick redeem
  • BRANDING
    • Widget design
    • Referrals
    • Sign up block
      • Display Sign up block
    • Customer login
    • Visit website popup
    • Reward reminder
  • ACTIVITIES
  • ANALYTICS
  • INTEGRATIONS
    • Theme Integration
    • Product reviews
      • Air Reviews
      • Judge.me
      • Yotpo
      • Fera Product Reviews
    • Chat Apps
      • Chatty
      • Gorgias
    • Email Marketing & SMS
      • Joy and Klaviyo
      • Joy and Sendlane
      • Joy and Drip
      • Joy and Mailchimp
      • Joy and Omnisend
      • Joy and PushOwl
    • Subscription
      • Joy Subscription
      • Shopify Subscription
      • Joy and Recharge Subscription
    • Inventory management
      • Avada Order Limits Quantity
    • Integrate with Shopify flow
      • Shopify Flow: Klaviyo and Joy Loyalty
      • Shopify Flow: Tydal and Joy Loyalty
      • Shopify Flow: Growave and Joy Loyalty
      • Shopify Flow: Loox and Joy Loyalty
      • Shopify Flow: Okendo and Joy Loyalty
      • Shopify Flow: Reviews.io and Joy Loyalty
      • Shopify Flow: Stamped.io and Joy Loyalty
      • Shopify Flow: Yotpo and Joy Loyalty
      • Shopify Flow: Store credit
      • Shopify Flow: Zigpoll and Joy Loyalty
  • TRANSLATIONS
  • NOTIFICATIONS
    • Automated notifications
    • Get started + Joy's Triggers
  • POS
    • Use Joy in POS workflow
    • Add Joy to Shopify POS
  • SETTINGS
    • General
      • Customer eligibility
      • Deeplink
      • Customer behavior settings
      • Custom point label
    • Color
      • Loyalty page button color
      • The art of crafting your loyalty page's
    • Email
    • Order
      • Add tags for orders and customers
    • In-app languages
    • Developers
      • Integrate the Joy Loyalty widget to Hydrogen
      • Manage tags
  • MIGRATION
    • Migration from Stamped to Joy Loyalty
    • Migration from Smile to Joy Loyalty
    • Migration from Rivo to Joy Loyalty
    • Migration from Appstle℠ Loyalty & Rewards to Joy Loyalty
    • Migration from Loyalty Lion to Joy Loyalty
    • Migration from BON Loyalty to Joy Loyalty
    • Migration from Yotpo Loyalty to Joy Loyalty
    • Migrate Tiers
  • KNOWLEDGE HUB
    • FAQs
  • FAQs
    • The complete Joy Loyalty onboarding guide
    • How to setup earning rate on special occasion
    • Logged out but coupons still applied
    • Does manual point adjusting affect VIP tier status?
  • How to change customer after-login redirect destination
  • Privacy Policy
  • PRODUCT ROADMAP
    • Changelog
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On this page
  • What is a Loyalty Dashboard?
  • Why do you need this feature?
  • Loyalty dashboard display rules
  • How to set up Loyalty Dashboard
  • FAQs

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  1. EMBEDDED CONTENT
  2. Account page

Loyalty Dashboard

A comprehensive guide to implementing and customizing the enhanced Loyalty Dashboard with detailed discount information.

What is a Loyalty Dashboard?

A Loyalty Dashboard is a centralized section on a customer's account page that displays their complete loyalty program status. It shows their current points balance, tier level, available rewards, earning history, and progress toward the next tier or reward. This dashboard serves as the customer's personal command center for all loyalty-related information.

Why do you need this feature?

The enhanced dashboard with discount values transforms how customers perceive and interact with your loyalty program. By showing specific discount amounts (like "50% off" or "$20 off") instead of just program descriptions, customers can immediately understand the real monetary value of their rewards.

This transparency increases program engagement by helping customers make strategic decisions about when and how to redeem their points. When customers see concrete savings opportunities, they're more motivated to participate actively in your loyalty program and make additional purchases to reach higher-value rewards.

Loyalty dashboard display rules

Discount Value Column

The dashboard now displays a dedicated "Discount Value" column showing:

Reward Type
Discount Value Display
Example

Percentage discounts

Shows percentage with "off"

"50% off", "20% off"

Fixed amount discounts

Shows dollar amount with "off"

"$30 off", "$10 off"

Free shipping

Displayed as "-"

"-" (with clear program description)

Free gifts

Displayed as "-"

"-" (with program details)

Buy X Get Y offers

Displayed as "-"

"-" (value varies by cart contents)

Enhanced Program Descriptions

All program descriptions now show proper names and details:

Program Type
Description Format
Example Display

Percentage discounts

"Discount X% for Y points"

"Discount 10% for 100 points"

Fixed amount

"Discount $X for Y points"

"Discount $10 for 100 points"

Dynamic amounts

"Discount $X for every Y points"

"Discount $10 for every 100 points"

Buy X Get Y

Shows actual program name set by merchant

"Buy 2, Get 50% off the third items"

Free gifts

Shows free gift program name

"Free product"

Entry rewards

Shows tier entry reward name

"Gold tier entry reward"

Referral rewards

Standard referral text

"Referral program"

Milestone rewards

Shows rule name set by merchant

"Earned points milestone"

How to set up Loyalty Dashboard

1

Access Embedded Content

  • Open the Joy Loyalty app.

  • Navigate to Embedded Content from the dashboard.

2

Click Account page, select Loyalty Dashboard

  • Click Edit in Theme Editor

3

Add the Block to Your Loyalty Page

  • Open the Theme Editor

  • Select Add Block, then find Joy: loyalty dashboard under the Apps section

4

Click save

FAQs

Will existing customer coupons automatically show discount values?

Yes, the system automatically calculates and displays discount values for all existing coupons based on their configured reward amounts.

Can I customize the discount value format?

Yes, you can customize the format through the translation settings, including currency symbols and text like "off" or "discount".

What happens if a coupon has multiple discount types?

The system displays the primary discount value. For complex offers like "Buy X Get Y", it shows "-" since the value depends on cart contents.

Can customers see expired coupons in the dashboard?

You can configure whether to show expired coupons. If shown, they typically appear with clear expiration indicators and disabled apply buttons.

Does the enhanced dashboard work with all loyalty program types?

Yes, the dashboard supports all Joy Loyalty program types including percentage discounts, fixed amounts, free gifts, free shipping, referral rewards, and milestone rewards.

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Last updated 8 days ago

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