Quick search
Find customers, activities, and programs instantly across your Joy dashboard and reward program page
What is Quick Search
Quick Search is a universal search tool that lets you find information across your Joy loyalty program without navigating through multiple pages. Located in two key areas of your dashboard, it helps you quickly access customer data, coupon details, order information, and program settings whenever you need them.
Why you should use Quick Search
Quick Search saves time by eliminating the need to navigate through multiple menu sections. Whether you're helping a customer with their points balance, tracking down a specific coupon code, or locating a particular loyalty program, you can find what you need in seconds rather than minutes.
How to use Quick Search
From the Joy Homepage
The Quick Search bar on your Joy homepage helps you find customer and activity information instantly.
To search for customer information:
Locate the Quick Search bar at the top of your Joy homepage
Enter one of the following in the search field:
Customer email address
Order ID
Coupon code
Press Enter or click the search icon
View your results below the search bar
What you can find:
Customer loyalty profiles and point balances
Order history and associated activities
Coupon usage and redemption details
Activity tracking for specific transactions
From the Reward Programs Page
Use the Quick Search on your programs page to locate specific loyalty programs quickly.
To search for programs:
Navigate to your Reward Programs section
Find the Quick Search bar at the top of the page
Enter either:
Program ID (the unique identifier for your program)
Program title or name
Press Enter or click the search icon
Your matching programs will appear in the results
What you can find:
Active and inactive reward programs
Earning programs and their settings
Redeeming programs and reward configurations
VIP tier programs and milestone settings
FAQs
Q: Can I search for customers by name instead of email? A: Currently, Quick Search works with email addresses, order IDs, and coupon codes. Customer names aren't searchable through this feature.
Q: Why don't I see results for a program I know exists? A: Make sure you're using the exact program title or ID. Try searching with just part of the program name if the full title doesn't work.
Q: Can I search for expired or deleted programs? A: Quick Search only shows active programs. To view expired or deleted programs, use the filter options in your main programs section.
Q: What if I can't remember the exact coupon code? A: Try searching with just the prefix you set up (like "JOY-" or "SUMMER"). This might help you find similar codes.
Q: Does Quick Search work on mobile? A: Yes, Quick Search works on all devices. The search bar adapts to your screen size for easy mobile use.
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