Let's walk through how you can let your customers turn their points into exciting discounts. This feature is available on all plans, so you can start rewarding your customers right away!
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This feature is available for all plans
The discount program allows customers to use their accumulated points to receive a discount on their purchases. Each discount becomes a unique, one-time-use coupon code that's automatically generated for your customers when they redeem their points.
A points-to-discount program is a powerful tool for growing your business. When customers can easily turn their points into discounts, they're more likely to return to your store and make repeat purchases. Not only does this increase your average order value, but it also helps you stand out from competitors. We've seen merchants significantly boost their sales with this simple yet effective way to reward customer loyalty. Think of it as an investment in your customers that pays off in long-term business growth!
Navigate to the Joy Loyalty dashboard and choose Reward programs -> Redeeming programs -> Go to Discount program
Select Add more
Pick either Discount amount or Discount percentage depending on your purpose and value of the item
Discount amount: Using this type of rule, you allow customers to redeem their points and get a discount code whose value is decided by the admin.
Setup rewards: Enter a clear name for your program
Redeem value: You can choose between 2 options
Dynamic discount amount: This is a flexible discount program that allows you to set specific point thresholds to redeem corresponding discount vouchers
Fixed discount amount: This is a set monetary value deducted from the total purchase price when redeemed, offering simplicity and predictability
Applicable categories: Choose where discounts can be used
Minimum order requirement: Set minimum order your customers need to get discount
Coupon expiration date: Set when discount codes expire
Condition:
Combinations: Want to let your customers stack different types of discounts? You can choose which discounts work together
Apply discounts to sale channel: Choose sale channels where customers can use their point-based discounts
Who can use discount: Choose whether everyone or only customer who redeemed can use your discount
Refund points: Manage returns and refunds automatically
Discount code's prefix: You can use default prefix or create custom prefix for your brand
Discount percentage: Customers will receive a certain X% discount code which can only be used once and is valid for only 1 customer
Setup rewards: Enter a clear name for your program
Redeem value: Set up point conversion rate for your program
Applicable categories: Choose where discounts can be used
Minimum order requirement: Set minimum order your customers need to get your rewards
Coupon expiration date: Set when discount codes expire
Condition:
Combinations: Want to let your customers stack different types of discounts? You can choose which discounts work together
Apply discounts to sale channel: Choose sale channels where customers can use their point-based discounts
Who can use discount: Choose whether everyone or only customer who redeemed can use your discount
Refund points: Manage returns and refunds automatically
Discount code's prefix: You can use default prefix or create
Don't forget to hit Save and press Turn on to activate your discount program.
The Discount Program turns loyalty points into a powerful tool for business growth. By offering customers a clear, valuable way to redeem points, you create a compelling incentive for repeat purchases and long-term engagement. Design your program thoughtfully to balance customer satisfaction with your business objectives, transforming loyalty into a strategic advantage.
