FAQs block

Learn how to add an FAQ block to your loyalty page, helping customers quickly find answers and better understand your program.

This feature is available in all plans.

What is "FAQs block" feature?

The FAQs block is a powerful tool that lets you create a dedicated section on your loyalty page to answer your customers' most common questions. Think of it like a helpful information booth that's always ready to provide quick answers and clear up any confusion about your loyalty program.

Why do you need this feature?

FAQs block on the loyalty page to provide customers with quick answers to common questions, enhancing their understanding of the loyalty program. This helps reduce customer confusion, saves time for both the store and customers, and improves overall satisfaction. Having FAQs also builds trust by addressing concerns proactively, making it easier for customers to engage with and join the program.

How to set up FAQs

1

Navigate to Embedded Content on your left menu, then click on Set up in the FAQs blocks

2

Select Set up in the FAQs block

3

Select View theme editor to activate the FAQs block

4

In Theme settings, add the Joy: FAQs and customize the block’s colors and description to match your store’s theme

5

Click "save" to enable your VIP Tiers block in your loyalty page

Adding FAQ and arranging their order

1

Navigate to Embedded content, then choose "Set up" FAQ blocks

2

In the Frequently asked questions, you can drag and drop FAQs to arrange their display order or click "Add FAQ" for a new question and answer set

3

If you want to edit that Q&A set, click on Edit

4

Preview your setting by clicking on View theme editor

Overall

And there you have it! We hope this guide has been helpful in setting up your Loyalty Page and FAQs block. Remember, we're here to help, so don't hesitate to reach out if you have any questions. Happy customizing!