Free shipping program
Let's see how you can create a program where customers can redeem points for free shipping, removing delivery costs as a barrier to purchase.
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[New] Joy Loyalty
Let's see how you can create a program where customers can redeem points for free shipping, removing delivery costs as a barrier to purchase.
Last updated
Was this helpful?
This feature is available for all plans
Free shipping program lets customers redeem their points for free shipping on their orders. When customers use their points, they receive a unique coupon code that removes shipping costs from their purchase. For example, customers might spend 100 points to get free shipping on their next order.
Free shipping is one of the most powerful incentives in e-commerce. By letting customers use points for free shipping, you can reduce cart abandonment, encourage larger purchases, and provide a compelling reason for customers to return to your store. This feature is particularly effective for stores that deal with significant shipping costs or compete with marketplaces offering free shipping.
Navigate to the Joy Loyalty dashboard and choose Reward programs -> Redeeming programs -> Go to Free shipping program and select Add more
Setup rewards: Enter a program name (e.g., "Free Shipping Rewards")
Redeemed value: Set points requirement (e.g., 100 points for free shipping)
Minimum order requirement:
Condition:
Discount combinations: Choose if free shipping can be combined with Order discounts or Product discounts
Sales channels: Pick where customers can redeem
Usage restrictions: Choose whether everyone or only customer who redeemed can get your discount
Coupon expiration date: Set coupon expiration date
Refund points: Configure refund points option for cancelled orders
Discount code's prefix: Choose discount code prefix
The Free Shipping Program transforms loyalty points into a powerful customer retention tool. By offering free shipping as a reward, you reduce cart abandonment, encourage larger purchases, and provide a compelling reason for customers to engage with your loyalty program. Design your strategy to balance customer satisfaction with your business goals, turning shipping costs into a strategic advantage.
