System update for customer type and point calculation

Why we have new update?

Customer purchased via POS or the single sign-on on online store treated as Guest in our app so these customer cannot earn point event though they can redeem point at POS and logging in via single sign-on without an account.

In order to solve the problem, we need to allow customers to configure allowing guest member to earn points or not.

Please check out this guide before you decide to update the system. Contact our support team on livechat if you need any help with the update.

Current workflow

After your install the app, customers from Shopify will be automatically synchronized to the app under Member and Guest type

Member: Existing customers who have logged into their account on your online store. They can receive points from all reward programs setup in Joy app.
Guest: Existing customers who have not logged into their account on your online store. They can not receive points from all reward programs setup in Joy app untill they log into their account and become Member.

New workflow

After your install the app, customers from Shopify will be automatically synchronized to the app under Member type only

Existing customers who logged into their account on online store can recieve points from all available reward programs setup in Joy app.
For those who have not logged into their account on online store can only receive reward points from Place Orders reward program.

What happens if you adapt the new update?

Once you excute the update, the system will

For previous customers before the update
- Change customer type from Guest to Member
- Update their points according to the reward programs they have registered
For new customers after the update:
- Existing customers who logged into their account on online store can recieve points from all available reward programs
- For those who have not logged into their account on online store can only receive reward points from Place Order program