Set up Joy in POS
This article shows how you can set up Joy in POS system.
Who can use Joy in POS?
This feature is available for: Professional, Advanced, Enterprise users.
Introduction
Hello our users 😄 The point of sale (POS) is a place where customers come to, make purchases, and complete their transactions. This way is now widespread because of its convenience for both stores and buyers.
Instruction for app installation on the POS system
To set up Joy on your POS, make sure you have installed the Joy Loyalty Program for your store and enabled our application. If you haven't installed Joy yet, please proceed to install it here first.
Then, To install Joy into POS, go to POS > Add tile > Select App > Joy > Add
Add the version that suits your store
There are two versions of the Joy Extension for POS that you can add. One is the older version, and the other is the new version. The new version is called Joy Loyalty POS Extension and is for users who installed Joy from 2024 onwards. Those using the older version should use Joy: Loyalty Program.
Please select the correct version suitable for your store to ensure that Joy Loyalty operates smoothly on your POS system.
FAQs
I add a customer in POS but it still says no program available. What is the error and what should I do?
This is a common question we receive from our customer. If you encounter this error, make sure that:
You have subscribed to our Pro plan as POS integration is only available within this plan. If you are using the Joy Free plan, points will show as zero on POS.
Customer has enough points to redeem and use the reward
You have set up and enabled at least one redeem program for POS.
You have successfully connected Joy from the POS system.
Before being able to select any available program in Joy, you must first select the product and customer and ensure the Joy app is connected.
Important note
All the instructions just given are performed on Shopify POS. If you are using a different POS system, please contact us for assistance in integrating Joy into your POS.
Need help? Check out Frequently Asked Questions.👇
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