# FAQs - [FAQs overview](https://help.joy.so/faqs/faqs.md): Answers to common questions about Joy Loyalty setup, features, and behavior. - [The complete Joy Loyalty onboarding guide](https://help.joy.so/faqs/the-complete-joy-loyalty-onboarding-guide.md): This guidebook will walk you through the process of setting up and optimizing your Joy Loyalty program - [How to setup earning rate on special occasion](https://help.joy.so/faqs/how-to-setup-earning-rate-on-special-occasion.md) - [Logged out but coupons still applied](https://help.joy.so/faqs/logged-out-but-coupons-still-applied.md) - [Does manual point adjusting affect VIP tier status?](https://help.joy.so/faqs/does-manual-point-adjusting-affect-vip-tier-status.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.joy.so/faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.