Joy Loyalty integration with almost any Shopify subscription app

Reward customers for subscription orders and let them redeem coupons for recurring cycles. Joy Loyalty works seamlessly with all Shopify subscription apps using Selling Plans.

Introduction

Two of the most common use cases when integrating Joy Loyalty with a subscription app are:

1. Rewarding customers for subscription orders

2. Allowing customers to redeem coupons for their subscription cycles

Both use cases work out of the box with most subscription apps that use Shopify Selling Plans and Contracts — the standard set by Shopify’s own Subscription app. If your subscription app follows this standard, Joy will work seamlessly with it.

Supported subscription apps (tested)

You can find the list of officially supported integrations on the Integration page inside our app. For these apps, make sure you’ve set up your selling plans and subscription products before continuing.

Setting up rewards for subscription orders

To start rewarding points for subscription orders:

1. Go to Rewards programs, you can create or edit the default subscription order program

2. Ensure your subscription app and selling plans are already installed and active.

3. Click “I have a subscription app & plan” to confirm setup.

4. Configure the reward conditions just like any other earning rule — set how many points customers earn, define eligible conditions, and save the program.

Once complete, activate the program and place a test subscription order to confirm points are being earned correctly.

Once done, you can turn on the program and test if the subscription orders are earning or not.

Set up the discount redemption for the subscription

To let customers redeem points for subscription discounts:

1. Create a new Redeeming program.

2. Under Purchase type, choose whether the discount applies to:

   • Both one-time and subscription purchases, or

   • Each separately (recommended: create different programs for each type).

3. In the Conditions section, enable the option “Recurring payments for subscriptions” if you want the discount to apply to multiple cycles.

💡 Most merchants choose to let coupons apply to only one cycle to avoid ongoing discounts for the same redemption.

Once a customer redeems a coupon, each of their active subscriptions will have its own subscription management page. You can visit each page and apply the coupon to the corresponding subscription as needed.

FAQs

1. Do I need a specific subscription app for this integration? No. Joy works with most subscription apps that follow Shopify’s Selling Plans and Contracts standard. Popular options like Recharge, Appstle, and Seal Subscriptions are supported out of the box. But if it is an outdated app with no Shopify Selling Plan, sorry, it is a no.

2. Can customers earn points from every subscription renewal? Yes. If your earning program is set to reward Subscription orders, points will be added automatically for each renewal order processed through Shopify.

3. Will redeemed coupons apply to all future subscription cycles? By default, coupons apply to one subscription cycle only. If you’d like them to apply to recurring payments, enable the “Recurring payments for subscriptions” condition in your redemption setup.

4. How can I apply a redeemed coupon to a subscription? After a customer redeems a coupon, go to their subscription management page in your subscription app. Each subscription has its own page where the coupon can be applied individually.

5. Can I create separate reward rules for one-time and subscription purchases? Yes. We recommend setting up separate programs for one-time and subscription purchases to ensure full control and avoid overlapping discounts.