Migrate Tiers
Learn how to seamlessly migrate your existing loyalty tiers into Joy Loyalty, ensuring a smooth and consistent experience for your customers during the transition process.
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Learn how to seamlessly migrate your existing loyalty tiers into Joy Loyalty, ensuring a smooth and consistent experience for your customers during the transition process.
Last updated
Was this helpful?
Your basic customer import feature is only available for importing points and Birth dates.
Please contact our Customer Success Agents to enable the advanced migration features.
After receiving the Customer Success help, please navigate to Setting, then Migration to start migrate your data from your prior platform.
Now, you can upload the file that was exported from your prior loyalty program:
You will be able to match each tier threshold with the tiers found inside your uploaded file. You can even set different tier rules for your tiers: calculation by total spending or calculation by total points earned.
After that, click on save and check. It will take up to 20 minutes for your customer to sync successfully, but on average it takes 5-6 minutes.
Don't hesitate to get in touch with us if you encounter any errors or have any questions.
Need help? Check out Frequently Asked Questions.👇
